FITR

Everything related to promoting, selling and managing programs on FITR

Programs

A practical guide to FITR's four program types - what each one does, real-world examples of when to use it, and how to choose the right one before you build.

Choose the Right Program Type for Your Needs (Coach)

Understanding Our Program Types: What They Mean

A full guide to the 1-2-1 program type on FITR - how individual client calendars work, how to invite clients, when to use Manual Invite, and how to structure your…

1-2-1 Program Type (Coach)

How to create and manage 1-2-1 programs on FITR, invite clients, and edit individual client calendars independently.

How to Create and Manage 1-2-1 Programs on FITR (Coach)

These are for your individual based programming 

Individual Based Programs

A full guide to Group Rolling Calendar programs - how the real-world calendar works, why new clients start from today's date, when to use GRC vs Session 1 Day 1,…

Group Rolling Calendar Programs (Coach)

A full guide to Session 1 Day 1 programs — how every client starts from Week 1 regardless of join date, why content is locked to 7 days visibility, how…

Session 1 Day 1 Programs (Coach)

These are for your group based programming 

Group Based Programs

A full guide to Fixed Length programs, and how clients see all content upfront, set their own start dates, can restart after finishing, and when to use this type vs…

Fixed Length Programs (Coach)

This is for your one-off based programming 

One-off Based Program 

How to update the price of a program in FITR, how the change applies to new and existing clients, and what to do if the program reverts to Draft.

Change or Update the Price of a Program (Coach)

You cannot convert a free program to a paid one directly. Clone the program, then set a price on the copy. Requires a Professional plan.

Change a Free Program to a Paid One (Coach)

How FITR handles currency conversion. Program prices are automatically shown in the client's local currency at checkout.

Will My Prices Show in a Client's Local Currency? (Coach)

How client payments work on FITR - including how Stripe handles transactions, how you get paid, and how to connect your bank account.

How to Receive Payments for Your Programs (Coach)

How to set billing frequencies on your programs — weekly, monthly, quarterly, annual, and more — and how clients can switch between them.

Payment Subscription Options (Coach)

Your Program's Price

You cannot convert a Fixed Length program to a subscription model, but you can save your content as a template and apply it to a new subscription-based program.

Change a One-Off Program to a Subscription Model (Coach)

Yes, you can edit a Fixed Length program after it's published. Learn how to update content and pricing, and what to be aware of when changes affect existing clients.

Edit a Fixed Length Program After Publishing (Coach)

You cannot change a program's type after it has been created. Use templates to move your content into a new program of the correct type.

Change the Type of Training Program I've Created (Coach)

Clients keep access to all past training, notes, and personal records permanently, even after a subscription ends or a fixed length program is complete.

Do Clients Keep Access to Old Workouts After a Program Ends? (Coach)

Clients can only see training from their subscription start date — not sessions scheduled before they joined. Here's how it works by program type.

Can Clients See Training From Before They Joined a Program? (Coach)

What happens to unsaved draft program content — it cannot be recovered, and saving regularly is essential.

I've Lost a Program - Can I Get It Back? (Coach)

How to use Tracks to bundle multiple programs or content variations under a single program, and different approaches to structuring your offerings.

Bundle Programs Using Tracks (Coach)

General

How to add a free trial period to a subscription program on FITR, how trials work for clients, and how to track who is currently in trial.

Add a Free Trial Period to Your Program (Coach)

Whether a client can repeatedly cancel and restart a free trial on FITR - they cannot. Each client only gets the trial once per program.

Can a Client Keep Restarting Their Free Trial? (Coach)

What to expect during a free trial on FITR - what training you can see, how the trial period works, and how to cancel if you decide not to continue.

My Program Has a Free Trial — What to Expect (Client)

How to get another trial on FITR — options for resetting a general account trial and how to request a coach trial extension.

Managing Your Free Trial Period (Coach)

Program Trials

How to create coupon codes to offer discounts on your programs, including how duration works, how coupons stack, and what cannot be changed after creation.

Create Coupons and Discount Codes (Coach)

How coupons (discount codes) work on FITR — what they can do, how to configure them, and links to create or manage them.

Reward Clients With Coupons — Discount Codes (Coach)

How to apply a coupon discount to a client's existing subscription, either by having the client apply it themselves, or by applying it via Stripe as a coach.

Add a Coupon to a Client's Active Subscription (Coach)

How to delete or deactivate a coupon on FITR, and the difference between the two options depending on whether it has been used.

Deactivate or Delete a Coupon (Coach)

How to use a coupon to maintain the original program price for existing clients when you raise your program price.

Use a Coupon to Maintain Pricing for Existing Clients (Coach)

Coupons

How to remove a client from a Fixed Length program, for example if they signed up to the wrong one.

Remove a Client From a Fixed Length Program (Coach)

Coaches cannot resubscribe a client to a program directly. Learn how to re-invite a past client and how the client can resubscribe themselves.

Can I Manually Resubscribe a Client to a Program? (Coach)

How to change how far in advance clients can see their training - settings for Group Rolling Calendar, 1-2-1, Session 1 Day 1, and Fixed Length programs.

Change How Far in Advance Clients Can See Their Training (Coach)

Adjusting access to Programs

Customise the URL clients can use to reach your program

Customise my Program's URL

How to show or hide a program on your public storefront using the program's Settings tab.

Set Your Program's Storefront Visibility (Coach)

How to stop new clients from signing up to a program without deleting or archiving it, while keeping it visible on your storefront.

Block New Sign-Ups to a Program (Coach)

If you see a restricted access message when trying to sign up to a program, the coach has set it to private. Here is how to get access.

Why Can't I Sign Up to a Program? Restricted Access (Client)

Why you might see a Restricted Access message when signing up to a program, and how to get your coach to fix it.

Why Am I Restricted and Cannot Sign Up to a Program? (Client)

How far ahead clients can see training depends on the program type. Fixed Length gives full access, S1D1 is locked at 7 days, and GRC/1-2-1 let coaches set the window.

How Far Ahead Can Clients See Their Training? (Coach)

Program Settings

Why your first Stripe payout takes longer to arrive and what to do if it has been more than 14 days.

My First Stripe Payout Is Taking a Long Time (Coach)

You cannot directly link an existing Stripe account to FITR — FITR creates a new connected account. Here is how to manage both from one Stripe login.

Can I Connect a Stripe Account I Already Own to FITR? (Coach)

Steps to take if your Stripe payouts are not arriving in your bank account, including different processes depending on your account creation date.

Payouts Not Arriving in My Bank Account (Coach)

Understand when client payments are processed and paid out to your bank account, including payout schedules for different account types.

When Will I Receive Payouts to My Bank Account? (Coach)

Understand what happens automatically when a client misses a subscription payment, including the grace period, automatic retries, and how a client can resume access.

What Happens When a Client Misses a Payment? (Coach)

How to update your payment method or billing details on your FITR client account via the web browser.

Update Your Billing Information (Client)

How to pay for a FITR program using Apple Pay or Google Pay, and what to do if the option is not appearing at checkout.

Pay With Apple Pay or Google Pay (Client)

Client Payments & Bank Transfers

How to cancel a client's program subscription as a coach — immediately or at end of billing cycle — including how to issue a refund and what happens to the…

Cancel a Client's Program Subscription (Coach)

How to issue a refund to a client, via Stripe directly or through the FITR coach dashboard transaction history.

Issue a Refund (Coach)

Cancellations & Refunds

Coaches need a Stripe account to receive payments on FITR. Clients do not. Here's how it works and how to set it up.

Do I Need My Own Stripe Account? (Coach)

How to change your Stripe account from sole trader to company — this is done via Stripe directly, not through FITR.

Change From Sole Trader to a Company on Stripe (Coach)

Stripe Connection Issues

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