FITR

Refunds are issued through Stripe. The decision to refund is entirely yours as the coach. FITR does not issue refunds on your behalf.

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Go directly to your <a href="https://dashboard.stripe.com" rel="nofollow noopener noreferrer" target="_blank">Stripe dashboard</a> and find the payment you want to refund. From there you can issue a full or partial refund.

Alternatively, if you can see the transaction in your FITR dashboard:

Go to your coach dashboard and open the transaction history

Click the ... menu on the transaction you want to refund

Enter the amount — minimum £1, maximum is the gross transaction value. Only one refund is allowed per transaction

1. Go to your coach dashboard and open the transaction history
2. Find the client using the search bar
3. Click the ... menu on the transaction you want to refund
4. Select Refund
5. Enter the amount — minimum £1, maximum is the gross transaction value. Only one refund is allowed per transaction

<a href="https://support.coachwithfitr.com/en/articles/4052845-how-to-get-a-refund">How to get a refund (Client)</a>

- <a href="https://support.coachwithfitr.com/en/articles/4052845-how-to-get-a-refund">How to get a refund (Client)</a>

A refund is not processing correctly in Stripe

- A refund is not processing correctly in Stripe

Please include your FITR account email and the transaction details.

Email: <a href="mailto:support@fitr.training" rel="nofollow noopener noreferrer" target="_blank">support@fitr.training</a> | Live chat: Available within the FITR platform

How to issue a refund to a client, via Stripe directly or through the FITR coach dashboard transaction history.

Issue a Refund (Coach)

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Issue a Refund (Coach)

🖥 How to issue a refund

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