You can remove a client from a Fixed Length program at any time - for example if they signed up by accident or need to move to a different program.
📋 When to use this
A client subscribed to the wrong Fixed Length program and needs to be removed
You need to transfer a client to a different program and want to clear their current one first
⚠️ Before you start
This removes the client from the program entirely - they will lose access to that program's content
If you also need to issue a refund, you can do so at the same time - see the related article below
🖥 How to remove a client
Go to your Programs list and click the relevant Fixed Length program
Click the Clients: Active tab
Click the red delete icon next to the client's name
Confirm that you want to remove them from the program
🔧 Troubleshooting and FAQs
I cannot see the delete icon next to the client's name
Make sure you are on the Active tab, not the Past or Scheduled tab. The delete option only appears for currently active clients.
The client needs a refund as well
After removing them, go to your dashboard and issue a refund from the payments section. See the related article below for full refund steps.
🔗 Related articles
💬 Contact Support if...
The client is still appearing as active after you removed them
You cannot find the delete option in the Active clients tab
Please include your FITR account email, the client's email, and the program name.
Email: [email protected] | Live chat: Available within the FITR platform