You can block new sign-ups to any program without deleting or archiving it. The program stays live and visible on your storefront, but new clients cannot subscribe or download until you re-enable it.
đ When to use this
You have reached your client capacity and want to pause new sign-ups temporarily
You are preparing a program update and want to prevent new clients joining mid-change
You want to keep a program visible on your storefront but make it invitation-only
đ„ How to block new downloads or subscriptions
Method 1 - from the programs list:
Go to your Programs list
Click the ... more menu next to the program name
Select Block new downloads/subscriptions at the bottom of the menu
Method 2 - from program settings:
Open the program and go to its Settings page
Toggle off new downloads or subscriptions from there
When blocked, any client trying to access the program will see a message that it is currently unavailable.
To re-enable sign-ups, simply follow the same steps and toggle it back on.
đ§ Troubleshooting and FAQs
Existing clients are seeing the program as unavailable
Blocking new downloads only affects new sign-ups. Existing active clients should not be affected. If existing clients cannot access the program, contact FITR Support.
đŹ Contact Support if...
Existing clients have lost access after you blocked new sign-ups
You cannot find the block option in the program menu
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform