Payout timing depends on when your coaching account was created. Read the section below that applies to you.
📋 When to use this
You have received client payments and are wondering when they will arrive in your bank
You want to understand the payout schedule for your account type
A payout seems delayed and you want to know if it is normal
⚙️ Payout schedules by account type
🗓 Account created after 1 February 2022
Payouts are managed entirely by Stripe. You can set and adjust your payout frequency directly in your Stripe account. Contact Stripe Support for any questions about timing or schedule changes.
🗓 Account created before 1 February 2022
Client transactions are processed on a 3-day rolling basis - it takes roughly 3 days from a client payment for the funds to become available for payout.
FITR processes payouts for these accounts every Wednesday. This gives the best chance of funds arriving before the weekend.
Transactions made on Sunday, Monday, or Tuesday are likely to miss that week's Wednesday payout and will be included in the following week's payout instead.
🔧 Troubleshooting and FAQs
My first payout is taking longer than expected
First payouts can take 7 to 14 days after the first successful client payment. Stripe performs initial verification checks on new accounts which can extend this timeline. This is normal.
A payout is missing from my bank statement
Fix: Check the Payouts tab in your dashboard and reconcile against your bank statement. Dates may differ by 1 to 2 days due to bank processing. If a payout is still missing after 14 days, contact FITR Support.
🔗 Related articles
💬 Contact Support if...
A payout is more than 14 days overdue and not showing in your Stripe dashboard
You are on a pre-February 2022 account and a Wednesday payout is missing
Please include your FITR account email and the expected payout date and amount.
Email: [email protected] | Live chat: Available within the FITR platform