You can update your saved payment method or add a new card to your FITR client account from the billing section. This must be done via the web browser and not the mobile app.
📋 When to use this
Your card has expired and payments are failing
You want to switch to a different card
You need to update your billing address or contact details
🖥 How to update your billing information
Log in at app.fitr.training
Click your avatar icon in the top-right corner
Select Billing
Click Add new payment information to add a new card
To update your personal details (name, address), click the pencil icon
🔧 Troubleshooting and FAQs
I cannot delete my only payment method
You cannot remove a payment method while you have an active subscription. Add a new card first, then delete the old one.
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💬 Contact Support if...
You cannot update your billing information after trying the steps above
Please include your FITR account email.
Email: [email protected] | Live chat: Available within the FITR platform