You can deactivate or delete coupons from your FITR dashboard. Which option is available depends on whether a client has already used the code.
📋 When to use this
You want to stop a coupon from being used going forward
You want to delete a coupon that was never used
🗑 Deleting a coupon
You can only delete a coupon if no client has used it yet.
Go to Coupons in your dashboard
Click the ... menu on the right side of the coupon
Select Delete
🚫 Deactivating a coupon
If a client has already used the coupon, you cannot delete it - you can only deactivate it. Deactivating stops the coupon from being used in the future but does not affect anyone who already has it applied to their subscription.
Go to Coupons in your dashboard
Click Deactivate next to the coupon
You can view deactivated coupons via Filters in the Coupons section. Note that deactivated coupons cannot be reactivated.
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💬 Contact Support if...
You cannot find a coupon or the deactivate option is not appearing
Please include your FITR account email and the coupon code.
Email: [email protected] | Live chat: Available within the FITR platform