You can add a coupon to an existing client subscription at any time. There are two ways to do this - the client can apply the code themselves, or you can apply it directly in Stripe. The coupon takes effect from the client's next billing date.
📋 When to use this
You want to apply a discount to a client who is already subscribed
You are rewarding a long-term client with a reduced rate
You are grandfathering in existing clients at the old price after a price increase
📱 Option 1 — Client applies the coupon themselves
This is the simplest approach. Share the coupon code with your client and ask them to:
Log in at app.fitr.training/user/billing/purchases
Click the More menu next to the relevant program subscription
Select Add discount code and enter the coupon code
🖥 Option 2 — Coach applies the coupon via Stripe
This method applies to coaching accounts created after 1 February 2022. You will need to have already created the coupon inside FITR before applying it in Stripe.
Create the coupon in FITR Coupons if you have not already
Log in to your Stripe account
Go to Customers and find the client in the list
Next to their active subscription, click the three dots menu
Select Update subscription
Click Add coupon
Choose the coupon from the list and click Submit
Click Update subscription to confirm
The discount will apply from the client's next billing date.
🔧 Troubleshooting and FAQs
The coupon is not appearing in Stripe to apply
The coupon must first be created inside FITR, and not directly in Stripe. Go to your FITR Coupons section, create it there, then return to Stripe to apply it.
When does the discount take effect?
The coupon applies from the client's next billing date, not immediately.
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💬 Contact Support if...
A coupon applied in Stripe is not showing as active on the client's account
The client applied the coupon but the discount did not take effect on their next payment
Please include your FITR account email, the client's email, and the coupon code.
Email: [email protected] | Live chat: Available within the FITR platform