FITR

What happens when a FITR account is deleted - data is permanently removed and cannot be recovered. Cancelling your subscription is usually the better option.

What Happens When My FITR Account Is Deleted? (Coach and Client)

Coaches cannot log into the FITR client app using their coaching credentials. Learn how to create a separate client account to experience FITR as a client.

Why Can't I Log Into the Client App as a Coach? (Coach)

How to manage coach and client accounts on FITR and fix common subscription and login issues.

Managing Coach and Client Accounts — Common Issues (Coach)

How to troubleshoot login issues on FITR — wrong email, session conflicts, forgotten passwords, and incomplete invite flows.

Login Issues - How to Fix Them (Coach and Client)

A quick guide to every tab in the FITR Settings page — what you can manage and where to find it.

Settings Overview (Coach)

Everything you need to know about your coaching accounts on FITR.

My Accounts & Account Settings

What are my "Accounts"

How to change the currency FITR coaching plan prices display in USD, EUR, or GBP from your coach account settings.

Change the Currency FITR Coaching Pricing Displays In (Coach)

How the FITR Coach Referral Scheme works — how much you earn, how to refer, and what information you need to submit.

Coach Referral Scheme (Coach)

What changed in FITR's navigation refresh — the new left sidebar, where to find Programming, Marketing, Communication, FITR Academy, and account controls.

FITR Reimagined — A Faster, Clearer Way to Coach (Coach)

Supported video upload formats in FITR — MP4 and MOV, with a 500MB limit, plus how to embed YouTube videos.

What's the Best Format to Upload Videos In?

General

Do I get charged for adding coaches in my trial period?

Free Trial Period

Does each coach need to pay a subscription fee to link into teams to work together?

It's not letting me add additional coaches to my account?

It's not letting me add coaches to my account?

I've added an additional coach but now I want to remove them so I'm not charged additional fees.

How do I remove a coach?

How to update a coach's profile picture in your FITR account as the account owner.

Change a Coach's Profile Picture (Coach)

How to invite an additional coach to work within your FITR account — steps, email requirements, and what to do if the coach already has a client account.

Invite an Additional Coach to Your Account (Coach)

What invited coaches can and cannot do in FITR — programming access is full, but admin actions like pricing, storefront editing, and data export are restricted to the account owner.

Permissions and Restrictions for Invited Coaches (Coach)

Additional Coaches

I've used the free trial and I need to upgrade for my coaching account, how do I do that?

How do I upgrade to continue to use my coaching account?

How to retry a failed payment on your FITR coaching account subscription.

Retry a Failed Client Payment (Coach)

I'm trying to make a payment but the 2 Factor authorisation isn't working (2FA). How can I solve this?

My 2 Factor authorisation isn't working (2FA)

I've decided I want to cancel my coaching account subscription

Cancel my coaching account subscription

How to apply a discount or promo code to your FITR coaching subscription through Settings.

Apply a Discount Code to Your FITR Coach Plan (Coach)

What counts as an active client on FITR, how to check your count, and why FITR and Stripe may show different numbers.

How Many Active Clients Do I Have? (Coach)

Subscription

FITR never changes your coaching plan automatically. Learn how plan upgrades and downgrades work and when you need to take action.

Do Coaching Plans Change Automatically? (Coach)

Changing Plans

How to change how frequently your client payments are paid out to your bank account. This is managed in Stripe for accounts created after 1 February 2022.

Change Your Payout Schedule to Your Bank (Coach)

How to change or replace the card used to pay for your FITR coaching subscription.

Update Your Coaching Account Payment Method (Coach)

How to update the billing or business address on your FITR coaching account for future invoices and Stripe payouts.

Update Your Coaching Account Billing Address (Coach)

Update my coach avatar

Updating Details

How to download your FITR coaching subscription invoices from Settings, including how to find them if an email link has expired.

Download Your FITR Coaching Subscription Invoices (Coach)

Invoices

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