FITR

What happens when a FITR account is deleted - data is permanently removed and cannot be recovered. Cancelling your subscription is usually the better option.

What Happens When My FITR Account Is Deleted? (Coach and Client)

Coaches cannot log into the FITR client app using their coaching credentials. Learn how to create a separate client account to experience FITR as a client.

Why Can't I Log Into the Client App as a Coach? (Coach)

How to manage coach and client accounts on FITR and fix common subscription and login issues.

Managing Coach and Client Accounts — Common Issues (Coach)

How to troubleshoot login issues on FITR — wrong email, session conflicts, forgotten passwords, and incomplete invite flows.

Login Issues - How to Fix Them (Coach and Client)

A quick guide to every tab in the FITR Settings page, what you can manage and where to find it.

Settings Overview (Coach)

Everything you need to know about your coaching accounts on FITR.

My Accounts & Account Settings

What "My Accounts" means on FITR, and managing multiple coaching accounts or switching between accounts you own or have been invited to.

What Are My Accounts? (Coach)

How to change the currency FITR coaching plan prices display in USD, EUR, or GBP from your coach account settings.

Change the Currency FITR Coaching Pricing Displays In (Coach)

There is no formal coach referral scheme at the moment, but if you are a paying coach on any band, our support team can help you refer someone.

Coach Referral Scheme (Coach)

What changed in FITR's navigation refresh — the new left sidebar, where to find Programming, Marketing, Communication, FITR Academy, and account controls.

FITR Reimagined — A Faster, Clearer Way to Coach (Coach)

Supported video upload formats in FITR — MP4 and MOV, with a 500MB limit, plus how to embed YouTube videos.

What's the Best Format to Upload Videos In?

General

Whether you get charged for adding coaches during your FITR trial period-you don't, and PRO Plan includes unlimited invited coaches at no extra cost.

Do I Get Charged for Adding Coaches During My Trial? (Coach)

Free Trial Period

Whether invited coaches need their own FITR subscription, they don't. The account owner pays and invited coaches access everything through that account.

Do Invited Coaches Need to Pay a Subscription? (Coach)

Why you cannot add coaches to your FITR account. Inviting coaches is included on every FITR plan and the free trial, so here is how to add a coach and…

Why Can't I Add Coaches to My Account? (Coach)

How to remove an invited coach from your FITR account - via Settings > Coaches.

How to Remove a Coach From Your Account (Coach)

How to update a coach's profile picture in your FITR account as the account owner.

Change a Coach's Profile Picture (Coach)

How to invite an additional coach to work within your FITR account — steps, email requirements, and what to do if the coach already has a client account.

Invite an Additional Coach to Your Account (Coach)

What invited coaches can and cannot do in FITR — programming access is full, but admin actions like pricing, storefront editing, and data export are restricted to the account owner.

Permissions and Restrictions for Invited Coaches (Coach)

Additional Coaches

How to upgrade your FITR coaching account after the free trial - via the Upgrade banner or Settings > Subscription.

How to Upgrade Your Coaching Account (Coach)

How to retry a failed payment on your FITR coaching account subscription.

Retry a Failed Client Payment (Coach)

What to do when 2FA fails during a FITR payment, and why it happens and how to resolve it with your bank.

My Two-Factor Authentication (2FA) Isn't Working on Payment (Client)

How to cancel your FITR coaching account subscription, and what happens to your data, steps to cancel, and how to return later.

Cancel Your Coaching Account Subscription (Coach)

How to apply a discount or promo code to your FITR coaching subscription through Settings.

Apply a Discount Code to Your FITR Coach Plan (Coach)

What counts as an active client on FITR, how to check your count, and why FITR and Stripe may show different numbers.

How Many Active Clients Do I Have? (Coach)

Subscription

How Auto Upgrade works, when your plan moves up automatically, how billing is handled, and how to turn it off if you prefer manual control.

Do Coaching Plans Change Automatically? (Coach)

Changing Plans

How to change how frequently your client payments are paid out to your bank account. This is managed in Stripe for accounts created after 1 February 2022.

Change Your Payout Schedule to Your Bank (Coach)

How to change or replace the card used to pay for your FITR coaching subscription.

Update Your Coaching Account Payment Method (Coach)

How to update the billing or business address on your FITR coaching account for future invoices and Stripe payouts.

Update Your Coaching Account Billing Address (Coach)

How to update your coach profile picture on FITR - via Settings > General.

Update Your Coach Avatar (Coach)

Updating Details

How to download your FITR coaching subscription invoices from Settings, including how to find them if an email link has expired.

Download Your FITR Coaching Subscription Invoices (Coach)

Invoices

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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