FITR

What happens when a FITR account is deleted - data is permanently removed and cannot be recovered. Cancelling your subscription is usually the better option.

What Happens When My FITR Account Is Deleted? (Coach and Client)

Coaches cannot log into the FITR client app using their coaching credentials. Learn how to create a separate client account to experience FITR as a client.

Why Can't I Log Into the Client App as a Coach? (Coach)

How to manage coach and client accounts on FITR and fix common subscription and login issues.

Managing Coach and Client Accounts — Common Issues (Coach)

How to troubleshoot login issues on FITR — wrong email, session conflicts, forgotten passwords, and incomplete invite flows.

Login Issues - How to Fix Them (Coach and Client)

A quick guide to every tab in the FITR Settings page, what you can manage and where to find it.

Settings Overview (Coach)

Everything you need to know about your coaching accounts on FITR.

My Accounts & Account Settings

How to change the currency FITR coaching plan prices display in USD, EUR, or GBP from your coach account settings.

Change the Currency FITR Coaching Pricing Displays In (Coach)

How the FITR Coach Referral Scheme works — how much you earn, how to refer, and what information you need to submit.

Coach Referral Scheme (Coach)

What changed in FITR's navigation refresh — the new left sidebar, where to find Programming, Marketing, Communication, FITR Academy, and account controls.

FITR Reimagined — A Faster, Clearer Way to Coach (Coach)

Supported video upload formats in FITR — MP4 and MOV, with a 500MB limit, plus how to embed YouTube videos.

What's the Best Format to Upload Videos In?

General

Whether you get charged for adding coaches during your FITR trial period-you don't, and PRO Plan includes unlimited invited coaches at no extra cost.

Do I Get Charged for Adding Coaches During My Trial? (Coach)

Free Trial Period

Whether invited coaches need their own FITR subscription, they don't. The account owner pays and invited coaches access everything through that account.

Do Invited Coaches Need to Pay a Subscription? (Coach)

Why you cannot add coaches to your FITR account. Invited coaches require the PRO Plan and are not available on the Free Plan.

Why Can't I Add Coaches to My Account? (Coach)

How to update a coach's profile picture in your FITR account as the account owner.

Change a Coach's Profile Picture (Coach)

How to invite an additional coach to work within your FITR account — steps, email requirements, and what to do if the coach already has a client account.

Invite an Additional Coach to Your Account (Coach)

What invited coaches can and cannot do in FITR — programming access is full, but admin actions like pricing, storefront editing, and data export are restricted to the account owner.

Permissions and Restrictions for Invited Coaches (Coach)

Additional Coaches

How to retry a failed payment on your FITR coaching account subscription.

Retry a Failed Client Payment (Coach)

How to cancel your FITR coaching account subscription, and what happens to your data, steps to cancel, and how to return later.

Cancel Your Coaching Account Subscription (Coach)

How to apply a discount or promo code to your FITR coaching subscription through Settings.

Apply a Discount Code to Your FITR Coach Plan (Coach)

What counts as an active client on FITR, how to check your count, and why FITR and Stripe may show different numbers.

How Many Active Clients Do I Have? (Coach)

Subscription

FITR never changes your coaching plan automatically. Learn how plan upgrades and downgrades work and when you need to take action.

Do Coaching Plans Change Automatically? (Coach)

Changing Plans

How to change how frequently your client payments are paid out to your bank account. This is managed in Stripe for accounts created after 1 February 2022.

Change Your Payout Schedule to Your Bank (Coach)

How to change or replace the card used to pay for your FITR coaching subscription.

Update Your Coaching Account Payment Method (Coach)

How to update the billing or business address on your FITR coaching account for future invoices and Stripe payouts.

Update Your Coaching Account Billing Address (Coach)

Updating Details

How to download your FITR coaching subscription invoices from Settings, including how to find them if an email link has expired.

Download Your FITR Coaching Subscription Invoices (Coach)

Invoices

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