FITR does not automatically upgrade or downgrade your coaching plan. All plan changes require a manual action from you. FITR will alert you when an upgrade is recommended, but will never move you to a higher-cost plan without your confirmation.
📋 When to use this
You're unsure whether FITR will automatically charge you more as your client numbers grow
You've received a notification suggesting you upgrade your plan
You want to understand when and how to change your plan
⚙️ How plan changes work
You always stay in control — FITR will never automatically move you to a more expensive plan
You'll get a warning — if you're approaching a client limit, FITR will notify you that an upgrade may be needed to continue adding clients
You upgrade manually — go to Settings > Subscription to change your plan at any time
Downgrades also require a manual action and take effect at the start of your next billing cycle
🔧 Troubleshooting & FAQs
I've been charged more than expected this month
Cause: You may have manually upgraded your plan, or a mid-cycle change resulted in a pro-rata charge.
Fix: Check your billing history in Settings > Billing for a breakdown of charges.
New clients can't subscribe even though I haven't upgraded
Cause: You may have reached the active client limit for your current plan.
Fix: Upgrade your plan in Settings > Subscription to increase your client capacity.
🔗 Related articles
💬 Contact Support if…
You've been charged an unexpected amount and can't identify the reason
Your plan appears to have changed without your authorisation
Please include your FITR account email and a screenshot of your billing history.
Email: [email protected] | Live chat: Available within the FITR platform