If you or a client cannot log in to FITR, the most common causes are entering the wrong email, a session conflict between account types, or an incomplete invite setup. Work through the steps below to resolve it.
🔧 Step-by-step troubleshooting
1. Check you are using the right email
Make sure you are entering the exact email used to register. If you used a + alias (e.g.
[email protected]), try thatCoach and client accounts are completely separate — check you are logging into the right account type
2. Log out of all FITR accounts first
If you are logged into one account type, log out fully before trying to access another. Session conflicts are a common cause of login failures
3. Reset your password
Use the Forgot Password option on the login screen. Check your spam folder if the reset email does not arrive
4. Complete the invite process
If you were invited by a coach and have never logged in before, check your email for the original invitation and complete the account setup including setting a password
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💬 Contact Support if...
You have tried all the steps above and still cannot log in
Please include your FITR account email and whether you are trying to access a coach or client account.
Email: [email protected] | Live chat: Available within the FITR platform