If your FITR coaching account subscription payment has failed, you can retry it in seconds directly from your Settings.
📋 When to use this
You have received an email or notification that your coaching subscription payment has failed
Your coaching account shows a payment warning
You want to retry the payment before your account is suspended
🖥 How to retry a failed coaching payment
Click your profile icon in the bottom-left of your coach dashboard and select Settings
Select the Billing tab
Click Retry payment
🔧 Troubleshooting and FAQs
The retry failed again
Cause: Your card may have been declined by your bank, or the card on file has expired.
Fix: Update your payment method first in Settings > Billing > Payment Method, then retry the payment.
I cannot see the Retry payment option
Make sure you are in the Billing tab within Settings, not the Subscription tab. If the option is still not visible, contact FITR Support.
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💬 Contact Support if...
The payment retry keeps failing and you cannot resolve it through your card settings
Your account has been suspended and you need it reinstated after resolving your payment
Please include your FITR account email and a screenshot of the error if shown.
Email: [email protected] | Live chat: Available within the FITR platform