Coach and client accounts on FITR are completely separate. If you are a coach, you cannot log into the FITR client app using your coaching account credentials. You need a separate client account to access client features.
📋 When to use this
You are a coach trying to log into the FITR client app but your credentials are not working
You want to experience FITR from a client's perspective
You want to test how your programs look in the client app
⚙️ Why this happens
Coach and client roles use separate account systems. A coaching account email cannot be used to log into the client app - the two are kept distinct to maintain the correct permissions for each role.
🖥 How to create a client account as a coach
You can create a client account using an email alias so everything arrives in your existing inbox:
Use a + alias on your existing email - for example if your coach account is
[email protected], sign up as a client with[email protected]Emails sent to the alias will arrive in your normal inbox
Make sure you are logged out of your coach account before signing up as a client
Download the FITR Client App and log in with the alias email
🔧 Troubleshooting and FAQs
My email alias is not working for sign up
Make sure the alias uses the correct format - the + symbol goes before the @ sign, not after. For example:
[email protected]
Can I use the same email for both coach and client accounts?
No - each account requires a unique email address. The + alias method is the easiest workaround.
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💬 Contact Support if...
You have created a separate client account but still cannot log in to the client app
Please include your FITR coach account email and the client account email you are trying to use.
Email: [email protected] | Live chat: Available within the FITR platform