FITR

An overview of what's possible from your main 'Clients' area in the top navigation menu.

Clients

How to use the Stopwatch and Timer in the FITR Client App — accessing them during a workout, switching modes, minimising to a widget, and settings options.

Timer and Stopwatch (Client)

General

How to invite clients to a FITR program - using the program URL, email invite, manual add, and invite current clients, including the key differences for 1-2-1 programs.

Invite Clients to a Program (Coach)

Why a client is in the Pending tab on a 1-2-1 program and how to move them to Active - sending the program invite and what happens next.

My Client Is Sitting in Pending - What Do I Do? (Coach)

How to re-invite a past client to one of your programs, including a special process required for Fixed Length programs.

Re-invite a Past Client to a Program (Coach)

Adding Clients

How clients log and review body metrics in the FITR app, and how coaches view progress charts and communicate with clients through the tracking feature.

Body Metrics Tracking (Coach and Client)

How to track Challenge results over time on FITR - for clients via the Tracking section, and for coaches via the client's Challenges tab.

Tracking Challenges (Coach and Client)

How clients track Personal Records over time, and how coaches view PR history and progress charts from the client profile.

Tracking Personal Records (Coach and Client)

Tracking

How to review client performances while building new training in FITR - the Review and Build dual-sidebar mode for 1-2-1 and Group Rolling Calendar programs.

Review Client Performances While Building New Training (Coach)

How to do client check-ins and track progress with photos and videos on FITR - using Personal Records, Body Metrics, and Challenges.

Check-Ins and Progress Tracking With Photos and Videos (Coach)

How to mute a specific client on FITR so their performance notifications stop appearing in your feed - from the client list or their activity view.

Mute Clients (Coach)

How to clear unread performance notifications for a specific client - from the client list or their activity view.

Clear Client Performance Notifications (Coach)

How to view a client's Personal Record history and progress chart on FITR - for coaches via the client profile, and for clients via the Tracking section.

View Clients' Personal Records and Review Performances (Coach and Client)

How to review a client's Personal Records, Body Metrics, and Challenge results, view progress charts, and leave comments as part of your check-in process.

Handle Check-ins by Reviewing Client Tracking Results (Coach)

How to collect client feedback and check-in responses inside your programs using free text training blocks.

Gathering Program Feedback From Clients (Coach)

How to find and view client performance notes on the training schedule, for both 1-2-1 and group programs.

Where to See Client Performance Notes (Coach)

Review client performances

How to view your clients' daily mood and energy levels from the FITR client list, enabling the Activity toggle and reading the data.

Your Client's Mood and Energy Levels (Coach)

How to view client completion rates on FITR - enabling the Activity toggle, reading the data, and changing the time period.

What Are Client Completion Rates? (Coach)

What Client Lifetime Value (CLTV) and Program Lifetime Value (PLTV) mean on FITR - where to find them in the client list and how to sort by them.

Lifetime Values - Client and Program (Coach)

How to remove a client's access to a program immediately by cancelling their subscription; including the option to issue a refund.

Block a Client's Access to a Program Immediately (Coach)

How to find a client's email address from their profile in the FITR coach dashboard.

Access Client Email Addresses (Coach)

Understand why a client may have completely disappeared from your FITR account and what happens to their past programming.

A Client Has Disappeared From My Account (Coach)

Retention of clients

What each client status means in FITR: Active, Needs Training, Pending, Program Finished, Cancelled by Coach, Deleted User, and Invalid Account.

Client Statuses and What They Mean (Coach)

Free example programs from FITR and real coaches you can join to experience the platform as a client.

Example Programs - Try FITR as a Client (Coach)

How to use Memos in FITR — adding client-facing or coach-only notes to any training day, with options to attach resources, copy, and drag to other days.

Memos (Coach)

A collection of short how-to guides all related to the programming features of FITR. We will continue to add to these over time.

Programming for your clients

Yes, FITR's 1-2-1 program type supports fully individualised coaching with a separate calendar for each client.

Can I Do 1-2-1 Bespoke Coaching on FITR? (Coach)

How to build a client's training schedule in a 1-2-1 program before they have formally accepted their invite, and how this works across other program types.

Send Training to a Client Before They Join a Program (Coach)

How to move a client to a different week and day in a Session 1 Day 1 program, including how to clear future programming when rescheduling.

Reschedule a Client's Program Position (Coach)

Where to find the Add Programming button on FITR, and how to access the program schedule for group programs and individual 1-2-1 clients.

How Do I Send Training to My Clients? (Coach)

How clients add performance notes to training parts on FITR - it works automatically, no setup required.

How Do Clients Add Notes to Training Parts? (Coach)

How to navigate between 4-week blocks in Fixed Length and Session 1 Day 1 programs using the week selector in the schedule view.

Navigate Between Weeks in Fixed Length and Session 1 Day 1 Programs (Coach)

How templates insert in Session 1 Day 1 and Fixed Length programs across 4-week blocks - and the important difference between clearing and deleting weeks in multi-Track programs.

Inserting Templates Across 4-Week Blocks in S1D1 and Fixed Length Programs (Coach)

What Title Media is on FITR - making a video or image the primary focus of a training block rather than the text.

What Is Title Media? (Coach)

How to access and update a program's schedule on FITR - via the Clients tab or the Programs list, with different steps for group and 1-2-1 programs.

Update a Program's Schedule (Coach)

How to create and customise training parts in a FITR program schedule - adding content, media, and understanding what clients see.

Creating and Customising Training Parts (Coach)

How to drag and drop training parts to move them within or between days in a FITR program schedule.

Drag and Drop Training Parts (Coach)

How to cut, copy, and paste training parts in a FITR program schedule - selecting single or multiple parts and using paste vs paste keeping structure.

Cut, Copy and Paste Training Parts (Coach)

How to search workout history in the coach program schedule - finding when you last used a Personal Record, Challenge, or training block via Review mode.

Search Workout History in the Coach Schedule (Coach)

How to link live video sessions (Zoom, Google Meet, Teams) into FITR programs, and how to replace them with on-demand recordings afterwards.

Link Live and On-Demand Videos to Your Programs (Coach)

How to add coach Notes to a program schedule — creating, editing, and attaching resources to notes for clients, yourself, or other coaches.

Add Notes to Your Program Schedule (Coach)

How the left sidebar works when adding elements like Resources and Personal Records to a program, keeping the schedule visible while you edit.

The Left Sidebar for Program Creation (Coach)

How to log a Personal Best in the FITR Client App — the metrics you can track, how to add entries, and how to attach notes or media.

Record and Track a Personal Best (Client)

The Schedule Basics

How to add a Daily Leaderboard to a training part so clients can log and compare scores - setup, score types, and how to view results.

Use Daily Leaderboards in Your Programs (Coach)

FITR automatically shows a scaled toggle when clients submit leaderboard results. No setup needed - coaches can filter by RX and scaled from the leaderboard view.

How Clients Indicate They Scaled a Leaderboard Workout (Coach)

Daily leaderboards are not available on 1-2-1 programs because each client follows individual training. Use Challenges instead to create competitive tracking for 1-2-1 clients.

Why Can't I Add a Daily Leaderboard to a 1-2-1 Program? (Coach)

How to create and use Challenges in FITR programming - building your own repeatable workouts or using pre-loaded Challenges and inserting them into any program.

Create and Use Challenges in Your Programming (Coach)

The difference between Daily Leaderboards and Challenges on FITR - when to use each, how scoring works, and how they appear to clients.

The Difference Between Challenges and Daily Leaderboards (Coach)

How to view and interact with leaderboards as a coach on FITR - accessing them from the schedule or navigation, leaving comments, likes, and @mentions.

Viewing and Interacting With Leaderboards (Coach)

How to hide a client's result from a public leaderboard or challenge using the visibility toggle in the coach web dashboard.

Hiding Client Results From Public Leaderboards (Coach)

How to find and view leaderboards in the FITR app, submit results, interact with other athletes, and understand the difference between Daily and Challenge leaderboards.

View and Use Leaderboards (Client)

Daily Leaderboards + Challenges

How to create, save, and insert templates in FITR - day and week templates, saving from existing programs, and how templates work in Fixed Length and Session 1 Day 1…

Create and Insert Templates in Programs (Coach)

How to copy programming from one FITR program to another, using templates to save content from one program and insert it into another.

Copy Programming From One Program to Another (Coach)

How to copy templates between your coach accounts using a Fixed Length program as a carrier.

Copying Templates to Another Coach Account (Coach)

What happens when you edit or delete a saved template - changes only affect the template, not programming that was already built using it.

Editing and Deleting Templates (Coach)

Templates

How to use Personal Records in FITR programming to automatically deliver personalised training targets for every client based on their recorded performance.

Use Personal Records to Deliver Personalised Training (Coach)

Personal Records on FITR are managed centrally to ensure consistency. Request a new one by contacting FITR Support.

Request a New Personal Record Type (Coach)

Using Benchmarks

Why a client might not be able to see training you have added or updated, including how different program types handle updates.

My Client Can't See Training I Updated in the Program (Coach)

Something's Wrong

Tracks are only available on the PRO Plan or during the 14-day free trial. Here is how to get access.

Why Can't I Create a Track? (Coach)

Changing tracks on FITR does not delete your past training notes, Personal Records, or workout history. Everything is saved to your account permanently.

If I Change Tracks, Do I Lose My Past Training Notes? (Client)

When you switch tracks on FITR you carry on from the same week and day - you do not restart from the beginning.

If I Change Tracks, Do I Start From the Beginning? (Client)

What Tracks are, how they work, how to create and archive them, and what plan you need to access them.

Tracks - Overview and Setup (Coach)

How to switch between tracks in a program on FITR, and what happens to your position and training notes when you change tracks.

How to Change My Track (Client)

If a track has disappeared from your program, your coach has likely archived or deleted it. Here is what happened and what to do.

Why Can't I See a Track I Was Following? (Client)

Tracks is available on the PRO plan and during the 14-day free trial. Learn what happens to your tracks if you downgrade and how to request a trial.

How Do I Get Access to Tracks? (Coach)

How archiving a track works — what it does to client visibility, how to archive a track, and how to restore it.

Archiving and Restoring a Track (Coach)

Downgrading from PRO removes access to Tracks but does not delete them. All track content is saved and returns when you upgrade again.

What Happens to My Tracks If I Downgrade? (Coach)

What happens to your clients' training and history when you archive or delete a track in FITR.

What Happens to My Clients If I Archive a Track? (Coach)

How to rename a track or update its description in your coach dashboard.

How to Rename a Track (Coach)

If you cannot edit your tracks, your PRO Plan has lapsed. Here is how to restore access.

I Had Tracks But Now I Can't Edit Them (Coach)

When subscribing to a program with multiple tracks, you will be prompted to choose one. You can always switch tracks later without losing your progress.

Selecting a Track When Signing Up to a Program (Client)

The maximum number of published tracks per program is 15. Archived tracks are unlimited and do not count towards the limit.

How Many Tracks Can I Create? (Coach)

Tracks display alphabetically by default. Add numbers to track names to control the order they appear for clients.

Adjust the Order Tracks Are Displayed (Coach)

How to use Review Mode to check client completions and comments across multiple tracks without leaving the review sidebar.

Review Client Performance Across Tracks in Review Mode (Coach)

Learn how to provide a variety of tracks within a single program

Tracks

How to create or edit a custom exercise in FITR's Sets and Reps — naming, metric categories, muscle groups, equipment, and video attachments.

Edit or Create a New Exercise in Sets and Reps (Coach)

Exercises

How to add Sets and Reps blocks to a program, customise exercise columns and metrics, use Supersets, and create custom exercises.

Sets and Reps (Coach)

How to attach your own videos to exercises in Sets and Reps blocks via the Exercise library.

Sets and Reps — Adding Your Own Videos to Exercises (Coach)

Learn how to program using Sets & Reps table

Sets & Reps

Instagram

Facebook

LinkedIn

YouTube

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.