FITR

An overview of what's possible from your main 'Clients' area in the top navigation menu.

Clients

Change the program you want to highlight on the face of the client list

Change the highlighted program in my client list.

How to use the Stopwatch and Timer in the FITR Client App — accessing them during a workout, switching modes, minimising to a widget, and settings options.

Timer and Stopwatch (Client)

General

How to invite clients to sign up / subscribe to your programs

Invite clients to a program

I have a client that is pending on my custom program and I don't know what to do to get them signed up and active?

My client is sitting in pending and I don't know why?

How to re-invite a past client to one of your programs, including a special process required for Fixed Length programs.

Re-invite a Past Client to a Program (Coach)

Adding Clients

How clients log and review body metrics in the FITR app, and how coaches view progress charts and communicate with clients through the tracking feature.

Body Metrics Tracking (Coach and Client)

Track Challenges results over time and view progress on a chart. Chat between coach and client using comments.

Tracking Challenges

How clients track Personal Records over time, and how coaches view PR history and progress charts from the client profile.

Tracking Personal Records (Coach and Client)

How do I add a new Body Metric that's not currently listed in the options?

Add a new Body Metric that's not listed

Tracking

You can quickly review client performances, reply with comments and more while building new training in your program's schedule.

Review client performances while building new training in the program

Can I do check-ins on FITR and track progress with pictures and videos?

Mute clients so you don't get disturb when they add new performance notes / avoid notifications

Mute clients

Clear client performance notifications

View client progress over time on tracked Personal Records and leave comments for your clients to see and reply to.

View clients' Personal Records and review performances

How to review a client's Personal Records, Body Metrics, and Challenge results, view progress charts, and leave comments as part of your check-in process.

Handle Check-ins by Reviewing Client Tracking Results (Coach)

How to collect client feedback and check-in responses inside your programs using free text training blocks.

Gathering Program Feedback From Clients (Coach)

How to find and view client performance notes on the training schedule, for both 1-2-1 and group programs.

Where to See Client Performance Notes (Coach)

Review client performances

You can see how your client's are feeling, without asking them directly.

Your client's mood and energy levels

Check how much your clients are completing of their program quickly with client competition rates.

What are client completion rates?

What your client and program lifetime values mean

Lifetime Values

I want to block / stop a client having access to a program immediately.

Block / stop access to a program immediately for a client

How to find a client's email address from their profile in the FITR coach dashboard.

Access Client Email Addresses (Coach)

Understand why a client may have completely disappeared from your FITR account and what happens to their past programming.

A Client Has Disappeared From My Account (Coach)

Retention of clients

What each client status means in FITR: Active, Needs Training, Pending, Program Finished, Cancelled by Coach, Deleted User, and Invalid Account.

Client Statuses and What They Mean (Coach)

Free example programs from FITR and real coaches you can join to experience the platform as a client.

Example Programs - Try FITR as a Client (Coach)

How to use Memos in FITR — adding client-facing or coach-only notes to any training day, with options to attach resources, copy, and drag to other days.

Memos (Coach)

Habit tracking helps you support clients beyond workouts by building consistency in the daily behaviours that drive real results. You can assign habits, track completion, and follow up with clients…

Habits for Coaches (Coming Soon)

A collection of short how-to guides all related to the programming features of FITR. We will continue to add to these over time.

Programming for your clients

Yes, FITR's 1-2-1 program type supports fully individualised coaching with a separate calendar for each client.

Can I Do 1-2-1 Bespoke Coaching on FITR? (Coach)

How to build a client's training schedule in a 1-2-1 program before they have formally accepted their invite, and how this works across other program types.

Send Training to a Client Before They Join a Program (Coach)

How to add emojis, bold, and italic formatting to your training parts in FITR — all natively, no third-party tools needed.

Adding Emojis, Bold, and Italic to Training Parts (Coach)

How to move a client to a different week and day in a Session 1 Day 1 program, including how to clear future programming when rescheduling.

Reschedule a Client's Program Position (Coach)

I can't find the button to send training to my clients, where is it?

How do I send training to my clients?

How do clients add notes to training parts?

How to navigate between 4-week blocks in Fixed Length and Session 1 Day 1 programs using the week selector in the schedule view.

Navigate Between Weeks in Fixed Length and Session 1 Day 1 Programs (Coach)

Can I insert templates across 4-week blocks in a session 1 day 1 and fixed length programs?

What does it mean when I can see one of my training block attachments as the 'Title' Media?

What is Title Media?

Where to go to update a program's schedule

Update a program's schedule

Create and add a new part to a day in your programming and see how it looks for both coach and client

Mastering Your Schedule: Creating and Customizing Training Parts

Drag and drop parts to move them around your program quickly.

Drag and drop parts

Cut, copy and paste parts of programming and decide if you want to keep their structure, or paste into a single day.

Cut, copy and paste parts of programming

A look into some of the options on each week on your program's schedule

Week options

Search workout history by Personal Record or Challenge used, the training Block Title and description or by a specific client name.

Search workout history (coach schedule)

Offer your clients a chance to link into a live event or watch an 'on-demand' version of the training to watch and follow at the same time.

Link in live and on-demand videos to your training programs - Zoom, Teams, Google Meet etc...

How to add coach Notes to a program schedule — creating, editing, and attaching resources to notes for clients, yourself, or other coaches.

Add Notes to Your Program Schedule (Coach)

Improve the coach web experience when creating a program.

Utilizing the New Left Sidebar for Program Creation

How to log a Personal Best in the FITR Client App — the metrics you can track, how to add entries, and how to attach notes or media.

Record and Track a Personal Best (Client)

The Schedule Basics

Link daily leaderboards into your programs

Use daily leaderboards in my programs

FITR automatically shows a scaled toggle when clients submit leaderboard results. No setup needed - coaches can filter by RX and scaled from the leaderboard view.

How Clients Indicate They Scaled a Leaderboard Workout (Coach)

Daily leaderboards are not available on 1-2-1 programs because each client follows individual training. Use Challenges instead to create competitive tracking for 1-2-1 clients.

Why Can't I Add a Daily Leaderboard to a 1-2-1 Program? (Coach)

How to create your own challenges or use one from our library in your programming

Create and use Challenges in my programming

What's the difference between our Daily Leaderboard and Challenge functionalities?

The difference between Challenges and Daily leaderboards

You can now use intervals to split client scores on challengex and daily leaderboards.

Set up intervals on your daily leaderboards and challenges

How to find, view and interact with your clients on leaderboards.

Viewing and interacting on Leaderboards as a coach

How to hide a client's result from a public leaderboard or challenge using the visibility toggle in the coach web dashboard.

Hiding Client Results From Public Leaderboards (Coach)

How to find and view leaderboards in the FITR app, submit results, interact with other athletes, and understand the difference between Daily and Challenge leaderboards.

View and Use Leaderboards (Client)

Daily Leaderboards + Challenges

How do I use templates to save elements of my work to use in other programs.

Create and insert templates in my programs

How do I copy programming from one program to another program

Copy programming from one program to another program

How to copy templates between your coach accounts using a Fixed Length program as a carrier.

Copying Templates to Another Coach Account (Coach)

What happens when you edit or delete a saved template - changes only affect the template, not programming that was already built using it.

Editing and Deleting Templates (Coach)

Templates

Personal Records give each of your clients personalised sessions based on their own individual performance.

Use Personal Records to deliver personalised training to clients

Personal Records on FITR are managed centrally to ensure consistency. Request a new one by contacting FITR Support.

Request a New Personal Record Type (Coach)

Using Benchmarks

Why a client might not be able to see training you have added or updated, including how different program types handle updates.

My Client Can't See Training I Updated in the Program (Coach)

Something's Wrong

Tracks are only available on the PRO Plan or during the 14-day free trial. Here is how to get access.

Why Can't I Create a Track? (Coach)

Changing tracks on FITR does not delete your past training notes, Personal Records, or workout history. Everything is saved to your account permanently.

If I Change Tracks, Do I Lose My Past Training Notes? (Client)

When you switch tracks on FITR you carry on from the same week and day - you do not restart from the beginning.

If I Change Tracks, Do I Start From the Beginning? (Client)

What Tracks are, how they work, how to create and archive them, and what plan you need to access them.

Tracks — Overview and Setup (Coach)

How to switch between tracks in a program on FITR, and what happens to your position and training notes when you change tracks.

How to Change My Track (Client)

If a track has disappeared from your program, your coach has likely archived or deleted it. Here is what happened and what to do.

Why Can't I See a Track I Was Following? (Client)

Tracks is available on the PRO plan and during the 14-day free trial. Learn what happens to your tracks if you downgrade and how to request a trial.

How Do I Get Access to Tracks? (Coach)

How archiving a track works — what it does to client visibility, how to archive a track, and how to restore it.

Archiving and Restoring a Track (Coach)

Downgrading from PRO removes access to Tracks but does not delete them. All track content is saved and returns when you upgrade again.

What Happens to My Tracks If I Downgrade? (Coach)

What happens to your clients' training and history when you archive or delete a track in FITR.

What Happens to My Clients If I Archive a Track? (Coach)

How to rename a track or update its description in your coach dashboard.

How to Rename a Track (Coach)

If you cannot edit your tracks, your PRO Plan has lapsed. Here is how to restore access.

I Had Tracks But Now I Can't Edit Them (Coach)

When subscribing to a program with multiple tracks, you will be prompted to choose one. You can always switch tracks later without losing your progress.

Selecting a Track When Signing Up to a Program (Client)

The maximum number of published tracks per program is 15. Archived tracks are unlimited and do not count towards the limit.

How Many Tracks Can I Create? (Coach)

Tracks display alphabetically by default. Add numbers to track names to control the order they appear for clients.

Adjust the Order Tracks Are Displayed (Coach)

How to use Review Mode to check client completions and comments across multiple tracks without leaving the review sidebar.

Review Client Performance Across Tracks in Review Mode (Coach)

Learn how to provide a variety of tracks within a single program

Tracks

How to create or edit a custom exercise in FITR's Sets and Reps — naming, metric categories, muscle groups, equipment, and video attachments.

Edit or Create a New Exercise in Sets and Reps (Coach)

Exercises

How to add Sets and Reps blocks to a program, customise exercise columns and metrics, use Supersets, and create custom exercises.

Sets and Reps (Coach)

How to attach your own videos to exercises in Sets and Reps blocks via the Exercise library.

Sets and Reps — Adding Your Own Videos to Exercises (Coach)

Learn how to program using Sets & Reps table

Sets & Reps

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