You can remove a client's access to a program immediately by cancelling their subscription. This removes the program from their training calendar.
🖥 How to cancel a client's subscription
Go to Programs and open the relevant program
Click More and select the Clients tab
Find the client and click More next to their name
Select Cancel Subscription
Optionally issue a refund during this step
The program will be removed from the client's calendar from the next day.
⚠️ Fixed Length programs
For Fixed Length programs, the steps are different. See Remove a client from a Fixed Length program.
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💬 Contact Support if...
The Cancel Subscription option is not appearing or the program is still showing after 24 hours
Please include your FITR account email and the client's email.
Email: [email protected] | Live chat: Available within the FITR platform