When a client deletes their FITR account, they are removed from all areas of the platform automatically. This is permanent and cannot be undone from the coach side.
📋 When to use this
A client who was active has suddenly vanished from your client list
A client is no longer visible in any of your programs
You want to understand what happens to their past programming
❓ Why this happens
The most common reason a client disappears completely is that they have deleted their FITR client account. When this happens:
They are removed from all programs across the platform
Their name and profile are removed from your client list
Their active and scheduled subscriptions are cancelled
This cannot be reversed — the client would need to create a new account
📁 Accessing their past programming
You can still view the programming you created for a deleted client:
Go to the relevant Program
Open the Past clients tab
The client will appear under a generic placeholder name — their personal data has been removed but the programming record remains
🔧 Troubleshooting & FAQs
The client says they didn't delete their account
Cause: In rare cases, an account may be suspended or removed for policy violations.
Fix: Ask the client to try logging in — if they can't, they should contact FITR Support directly. Their account may have been deleted or suspended.
The client wants to rejoin
Fix: The client will need to create a new FITR account with their email address. You can then re-invite them to your program as a new client. Previous training history will not be recoverable.
🔗 Related articles
💬 Contact Support if…
A client has disappeared but you believe they did not delete their account
You're seeing unexpected disappearances across multiple clients
Please include your FITR account email and the client's email address if known.
Email: [email protected] | Live chat: Available within the FITR platform