If a past client's subscription has ended and you want them to rejoin one of your programs, you can re-invite them the same way you would invite a new client. Alternatively, the client can resubscribe themselves directly from their account.
📋 When to use this
A past client wants to return to one of your programs
You want to re-invite a client whose subscription lapsed or was cancelled
🖥 Option 1 - Re-invite from your end
Send a new program invite to the client's email address, exactly as you would for a new client. They will receive an invite link and can rejoin from there.
🖥 Option 2 - Client resubscribes themselves
The client can go to My Programs > Past in their account and select Resume Subscription on the relevant program.
⚠️ Special case - Fixed Length programs
If the program the client is returning to is a Fixed Length type, contact FITR Support before re-inviting. Fixed Length programs are ordinarily retained permanently by clients after sign-up, so they may be on a blocked re-download list that needs to be cleared first.
🔧 Troubleshooting and FAQs
The client received the invite but cannot rejoin
If it is a Fixed Length program, contact FITR Support with the client's email address so we can remove them from the blocked list.
🔗 Related articles
💬 Contact Support if...
You are trying to re-invite a client to a Fixed Length program and need them removed from the blocked list
A past client cannot resubscribe despite following the steps above
Please include your FITR account email, the client's email address, and the program name and type.
Email: [email protected] | Live chat: Available within the FITR platform