A client sitting in the Pending tab on a 1-2-1 program is by design. The Pending tab is a holding area - it lets you prepare training content in a client's private calendar before they formally sign up, so training is waiting for them the moment they join.
🖥 How to get a pending client to active
If you added the client manually and they are in Pending, send them their program invite when you are ready:
Go to the Pending clients tab on the program
Click Send program invite next to their name
An email is sent to the client with a link to sign up. Once they complete the signup process, they move automatically to the Active clients tab and you will receive a notification.
⚠️ Client not appearing at all?
If a client signed up but is not showing on the program, check that they completed the full signup flow. If the same person has both a coach and client account, they need to use a different email address for each.
💬 Contact Support if...
A client accepted the invite but has not moved to Active
Please include your FITR account email and the client's email.
Email: [email protected] | Live chat: Available within the FITR platform