FITR

How to change your registered email address on FITR. This requires identity verification and is handled by the support team.

Change Your Registered Email Address (Coach and Client)

How to update or reset your FITR password - for coaches via Profile settings, for clients via the app, and via the forgot password link.

Reset or Update Your Password (Coach and Client)

How to change default weight and distance units (kg/lbs and metres/yards) for your coach account and your client account.

Change Your Default Units and Metrics (Coach and Client)

How to create FITR coach and client accounts with the same email using a + alias — and what to do if you're stuck because your email is already registered…

Set Up a Coach and Client Account With the Same Email

How to change your FITR coaching account name and profile picture, via Settings > General.

Change Your Coaching Account Name (Coach)

How the 1-2-1 program type works with multiple clients - one program, individual calendars per client, no need to create a new program for each person.

One 1-2-1 Program for Multiple Clients (Coach)

Learn how to follow more than one training program at once in the FITR app, and how to switch between them on your calendar.

Follow Multiple Programs at the Same Time (Client)

Clients can upload photos and videos in the FITR app for coaches to view - attached to performances, Personal Records, Challenges, and Body Metrics.

Can Clients Upload Photos and Videos for Their Coach to See? (Coach)

How to delete a client or coach account on FITR - steps for each account type, and why cancelling instead of deleting is usually the better option.

Delete Your Client or Coach Account (Coach and Client)

How to use the three training calculators in the FITR Client App — Rep Converter, Percentage Calculator, and Pace Calculator.

Rep Converter, Percentage and Pace Calculators (Client)

How to connect Google Tag Manager to your FITR account to track Storefront visits, program views, and purchase conversions.

Connect Google Tag Manager (GTM) (Coach)

An overview of FITR's key features for coaches - program types, Tracks, Sets and Reps, Macros, payments, Zapier, Customisation, and the Custom App.

FITR Features Overview (Coach)

What app customisation means on FITR -applying your branding to the FITR Client App so clients see your colours and logo when following your programs.

What Is App Customisation? (Coach)

What web customisation means on FITR - changing the appearance of your Storefront, program pages, and client-facing billing pages.

What Is Web Customisation? (Coach)

What the customised FITR app is, how it applies your brand colours and logo to the FITR web platform and client apps, and how it differs from Custom App.

What Is the Customised FITR App? (Coach)

Supported video formats for uploading to FITR — MP4 and MOV, plus how to embed YouTube videos and use the FITR video library.

What's the Best Format to Upload Videos In? (Coach)

A list of the app categories and popular apps you can connect to FITR via Zapier.

Which Apps Can I Integrate FITR With? (Coach)

What a Product Page is on FITR -  choosing between creating a dedicated Storefront listing or sending clients straight to checkout when setting up a program.

What Is a Product Page? (Coach)

Client Preview shows you exactly how your programming looks in the client app, in real time as you build with no test account needed.

Client Preview — See Your Program Through Your Client's Eyes (Coach)

A collection of more general FAQs we're asked.

General FAQs

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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