FITR

How to change your registered email address on FITR. This requires identity verification and is handled by the support team.

Change Your Registered Email Address (Coach and Client)

How to update your password or reset it if you've forgotten it.

Reset / update your password

Change whether you want to see Kg / Lbs and M / Yards

Change my default units/metrics for client and coach

How to create FITR coach and client accounts with the same email using a + alias — and what to do if you're stuck because your email is already registered…

Set Up a Coach and Client Account With the Same Email

You can change your coaching account name at any point in the future.

Can I change my coaching account name?

You do NOT need a new 1-2-1 program for every client who needs bespoke training to follow.

You can have multiple custom clients subscribed to a single 1-2-1 program

Learn how to follow more than one training program at once in the FITR app, and how to switch between them on your calendar.

Follow Multiple Programs at the Same Time (Client)

Clients can upload photos and videos in the FITR app for coaches to view - attached to performances, Personal Records, Challenges, and Body Metrics.

Can Clients Upload Photos and Videos for Their Coach to See? (Coach)

Delete my client/coach account

How to use the three training calculators in the FITR Client App — Rep Converter, Percentage Calculator, and Pace Calculator.

Rep Converter, Percentage and Pace Calculators (Client)

How to connect Google Tag Manager to your FITR account to track Storefront visits, program views, and purchase conversions.

Connect Google Tag Manager (GTM) (Coach)

What features, enhancements, and future services does FITR offer for coaches?

What is app customisation?

What is web customisation?

What is the Customised FITR App?

Supported video formats for uploading to FITR — MP4 and MOV, plus how to embed YouTube videos and use the FITR video library.

What's the Best Format to Upload Videos In? (Coach)

A list of the app categories and popular apps you can connect to FITR via Zapier.

Which Apps Can I Integrate FITR With? (Coach)

Learn about your FITR Storefront and what it means to create a product page for your program.

What is a Product Page?

Client Preview shows you exactly how your programming looks in the client app, in real time as you build with no test account needed.

Client Preview — See Your Program Through Your Client's Eyes (Coach)

A collection of more general FAQs we're asked.

General FAQs

Instagram

Facebook

LinkedIn

YouTube

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.