To change your registered email address on FITR, contact the support team directly. For security reasons, this cannot be done self-serve, as the team will verify your identity before making the change.
📋 When to use this
You want to update the email address linked to your FITR account
You no longer have access to your current email and need to switch to a new one
🖥 How to request an email change
Contact FITR Support via live chat inside the platform, or email [email protected]
Provide your current registered email and the new email address you want to use
The team will ask you to verify any two of the following before the change is made:
Your current registered email address
Your most recent invoice or payment amount
Your account ID or business name
Your Stripe customer ID
Once verified, the team will update the email address for you
🔧 Troubleshooting and FAQs
I no longer have access to my old email address
Contact support and explain the situation. The team can verify your identity using other details on your account such as payment history, business name, or Stripe ID.
Will changing my email affect my Stripe or billing?
Your Stripe account is linked separately. Changing your FITR email does not automatically update your Stripe email. If needed, update your Stripe email directly in your Stripe dashboard.
🔗 Related articles
💬 Contact Support to change your email
Please include your current FITR email and the new email address you want to use.
Email: [email protected] | Live chat: Available within the FITR platform