Yes - clients can upload photos and videos directly in the FITR app, and you as their coach can view everything they share from your coach account.
📋 When to use this
You want to understand how clients can share media with you
A client wants to share a video of their form or a progress photo
You want to know where to find media uploaded by your clients
📎 What clients can upload
Photos and videos up to 500 MB per file
Media can be attached to training performances - ideal for form checks and workout videos
Media can be added directly against Personal Records, Challenges, and Body Metrics
🖥 Where coaches can view client media
Open the relevant program schedule and enter review mode to see client performances and any attached media
Go to a client's profile and select the Personal Records or Challenges tab to view media attached to those entries
You can leave comments on any media your clients share - they will receive a push notification when you respond
🔧 Troubleshooting and FAQs
A client uploaded media but I can't see it
Cause: You may be viewing the schedule without review mode active, or the media is attached to a Personal Record rather than a performance note.
Fix: Enable review mode in the schedule, or check the client's Personal Records and Challenges tabs in their profile.
🔗 Related articles
💬 Contact Support if...
Client media is not appearing in your coach account despite the client confirming they uploaded it
Please include your FITR account email, the client's email, and details of where the media was uploaded.
Email: [email protected] | Live chat: Available within the FITR platform