FITR

What a missed payment means on FITR — how automatic retries work, how to resolve it manually, and what happens if it is not resolved within 7 days.

I've Missed a Payment - What Happens Now? (Client)

How to apply a coupon or discount code to an active program subscription on FITR, on desktop and mobile.

Apply a Coupon Code to an Active Subscription (Client)

What to check if your discount code or coupon is not working when signing up to a training program on FITR.

My Coupon Code Is Not Working (Client)

How to add or update your payment method on FITR as a client, on both desktop and mobile.

Add or Update Your Payment Method (Client)

How to download invoices and receipts for your FITR program purchases, and how to add your billing address or tax code to invoices.

Download Your Purchase Invoices (Client)

How to add a new payment card or update billing details on FITR - for both coach subscriptions and client program subscriptions.

Update Your Payment Card Details (Coach and Client)

It is not possible to change your subscription payment date on FITR. Payment dates are set automatically when you subscribe.

Can I Change the Date of My Subscription Payment? (Client)

How refunds work on FITR. Refunds are handled by the coach, not FITR centrally. How to request one, what to expect, and what to do if you cannot reach your…

How to Get a Refund (Client)

How Swedish clients add their personal tax ID in FITR, and how coaches ensure Swedish VAT appears correctly on client invoices via Stripe.

Swedish Personal Tax ID and VAT (Coach and Client)

How to enable Stripe Tax to automatically collect VAT, sales tax, or GST on your FITR program payments.

Automatic Tax Collection on Stripe (Coach)

What to do if a bank transfer or payout hasn't arrived — steps for clients and coaches, depending on account type.

Fix Bank Transfer Issues (Coach and Client)

How to retry a failed subscription payment as a client before your program access is cancelled.

Retry a Missed Payment (Client)

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