You can add or update your payment method in FITR from both desktop and mobile. Your payment details are stored securely by Stripe and used for any program subscriptions you sign up for.
📋 When to use this
You are subscribing to a paid program and need to add a payment method
You want to update your card details or add a new card
Your current card has expired and payments are failing
🖥 Desktop
Log in at app.fitr.training
Select Billing from the left-hand menu
Click Payment Method
Add or update your card details and save
📱 Mobile
Open the FITR app and tap your profile icon in the top right corner
Tap My Programs, then tap the menu icon in the top right and select Billing
Open Payment Method
Add or update your card details and save
🔧 Troubleshooting and FAQs
My card details saved but checkout is still failing
Your card may have been declined by your bank. Check the card number and expiry are correct, or try a different card. Contact your bank if the issue persists.
The payment form is not loading
Try a different browser, clear your cache, or switch to the mobile app. If the issue continues, contact FITR Support.
🔗 Related articles
💬 Contact Support if...
You cannot add a payment method on any device
You are being charged on a card you have already removed
Please include your FITR account email and the last four digits of the card if relevant.
Email: [email protected] | Live chat: Available within the FITR platform