If you miss a payment on a program you are subscribed to, your access is paused temporarily rather than cancelled. Here is what happens and how to get back on track.
⚙️ What happens when a payment fails
FITR will attempt to retry the payment automatically over the following days. During this period your program access may be paused. You will receive an email notification about the failed payment.
🖥 How to retry your payment
Go to My Purchases in your account
Find the affected program and click Retry payment
Once the payment goes through, your access is restored immediately.
⚠️ If your card details have changed
Update your payment method first before retrying. See Add or update your payment method.
💬 Contact Support if...
You have retried payment successfully but access has not been restored
Please include your FITR account email and program name.
Email: [email protected] | Live chat: Available within the FITR platform