If your discount code is not working when signing up to a program, there are a few quick things to check before contacting support. Most coupon issues are caused by simple formatting errors or an expired code.
📋 When to use this
Your coupon code is being rejected at checkout
The code does not seem to be reducing the price
🔧 Things to check first
Remove any spaces - if you copied the code from an email, there may be an invisible space before or after the code. Delete and retype it manually if needed
Check 0 vs O - the number zero (0) and the letter O look very similar. Double-check which one is in your code
Check the program - confirm with your coach that the code is valid for the specific program you are signing up to
Check expiry - confirm with your coach that the code is still active and has not expired or reached its usage limit
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💬 Contact Support if...
You have checked all of the above and the code is still not working
Please include your FITR account email, the coupon code, and the link to the program you are trying to use it on.
Email: [email protected] | Live chat: Available within the FITR platform