FITR

How to resubscribe to a training program you were previously on, via Programs, My Purchases, or the mobile app.

Resubscribe to a Training Program (Client)

How to resume a cancelled program subscription from My Purchases, including what to do if the subscription was cancelled due to a failed payment.

Resume a Subscription to a Program (Client)

How to change or reschedule your program start date on FITR — for Fixed Length and Session 1 Day 1 programs via the web browser.

Change Your Program Start Date (Client)

Why training stops appearing after a trial period on FITR, and what to expect once your first payment goes through.

I'm Not Seeing Training Past My Trial Date (Client)

During a free trial you can only see training up to the end of the trial period. Once you make your first payment, future training will unlock automatically.

I Can't See Training Past the End of My Trial Period (Client)

How to cancel a FITR program during a free trial to avoid being charged — on desktop and mobile — plus what happens to your access after cancelling and what…

Cancel a Program During a Free Trial (Client)

How to cancel your subscription to a training program on FITR, what happens to your access and training history after cancelling, and how to resubscribe later.

Cancel Your Subscription to a Program (Client)

How to move from one FITR training program to another, cancel your current subscription and subscribe to the new one using the same account.

Switch From One Program to Another (Client)

A walkthrough of the FITR web checkout process — from signing up to getting into the app.

How to Subscribe to a Program — Web Checkout (Client)

A walkthrough of the FITR mobile checkout process — from signing up to getting into the app.

How to Subscribe to a Program — Mobile Checkout (Client)

How to switch to a different subscription payment option for a program, such as moving from monthly to quarterly billing.

Change Your Program Subscription Option (Client)

Program Subscriptions

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