If your subscription was cancelled - either by you or due to a failed payment - you can resume it from My Purchases. You will be guided through any payment required to get back on track.
📋 When to use this
Your subscription was cancelled due to a failed payment and you want to rejoin
You cancelled your subscription and have changed your mind
You want to restart a program you were previously following
🖥 How to resume your subscription
Log in at app.fitr.training
Go to your profile menu and select Billing > My Purchases
Find the program in your list and click the action menu to the right
Select Resume and follow any payment prompts
🔧 Troubleshooting and FAQs
My subscription was cancelled due to a failed payment
If a payment failed repeatedly, your subscription may have been cancelled automatically. Resume it using the steps above, or first update your payment method under Billing > Payment, then resume.
The Resume option is not appearing
You may still have an active subscription for this program - you cannot resume a subscription that is still running. If you believe your subscription has ended and the option is still missing, contact FITR Support.
🔗 Related articles
💬 Contact Support if...
The Resume option is not appearing and you have confirmed your subscription has ended
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform