You can cancel your subscription to a FITR training program at any time. Cancelling is straightforward, takes less than a minute, and has to be done via a web browser rather than the mobile app.
📋 When to use this
You want to stop your subscription to a training program
You want to understand what happens to your access and training history when you cancel
⚠️ A few things to know first
Cancellation must be done via web browser at app.fitr.training — the option is not available in the mobile app
Your past training, performance notes, and Personal Records are always kept — none of that is deleted when you cancel
If your subscription is managed directly by your coach (not through FITR billing), contact your coach to cancel
🖥 How to cancel
Log in at app.fitr.training
Click your profile picture in the top corner and select Billing
Select My Purchases
Find the program you want to cancel and click the More menu (three dots) to the right of it
Select Cancel Subscription and confirm
💡 What happens after you cancel
Your access — you keep full access to the program until the end of your current billing period. You are not cut off immediately.
Your training history — all past sessions, notes, and Personal Records stay in your account permanently. Cancelling a subscription never removes your history.
Future charges — no further payments are taken after cancellation. If you are mid-cycle, your final charge has already been taken and will not be refunded, but you keep access until that period ends.
Coming back — if you decide to resubscribe later, go to My Purchases, find the program, and select Resume Subscription. Your history will still be there.
🔧 Troubleshooting and FAQs
I cannot see the Cancel Subscription option
If the option is not appearing, your subscription may be managed directly by your coach rather than through FITR's standard billing. Contact your coach directly to request cancellation.
I was charged after I cancelled
If you cancelled part-way through a billing period, the charge you received was for that current cycle — this is expected. Future charges stop from the next billing date. If you believe a charge was taken incorrectly after cancellation, contact FITR Support with the charge date and amount.
I cancelled the wrong program by mistake
Go to My Purchases and select Resume Subscription on the program. If your billing cycle has not ended yet, you will be resubscribed from that point.
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💬 Contact Support if...
The Cancel Subscription option is not appearing and your coach is unable to help
You were charged unexpectedly after cancelling and believe it is an error
Please include your FITR account email, the program name, and the charge date and amount if relevant.
Email: [email protected] | Live chat: Available within the FITR platform