Fitr

Articles on how to add custom branding in a few simple steps

Customisation

What is included in Fitr's Customisation feature — brand colours, logo, custom URL, branded checkout, and how to preview your changes.

What's Included in Customisation? (Coach)

How to brand the Fitr client app with your own colours and logo using the Customisation feature.

What Can I Do With Customisation? (Coach)

Whether you can try FITR's customisation features before paying - yes, it is included in the 14-day free trial, then requires the PRO Plan.

Can I Try Customisation for Free Before Purchasing? (Coach)

General

Whether you need a new account to access FITR customisation - you don't. Just upgrade your existing account to the PRO Plan.

Do I Need a New Account to Access Customisation? (Coach)

Branding customisation is included on every paid FITR plan and during your free trial, so you do not need a separate or higher tier to use it.

Do I Need the PRO Plan for Branding Customisation? (Coach)

Whether you can downgrade from PRO to remove customisation - yes, but your branding reverts and your custom domain may be claimed by another coach.

Can I Downgrade to Remove Customisation? (Coach)

The two branding options available on FITR: Customisation (PRO Plan) and the Custom App bolt-on.

Branding Options for Fitr Coaching Apps (Coach)

How to fix onboarding and account registration issues in FITR, resending invites, checking emails, and completing password setup.

Onboarding and Account Registration Issues (Coach)

Account

Why your custom app icon is not visible yet and how long it takes; typically 2 to 3 weeks from submission through internal review to the app store update.

Why Can't I See My App Icon Yet? How Long Does It Take? (Coach)

Clients do not need to download a new app to see your brand colours and logo. Custom branding appears automatically inside the standard FITR Client App.

Do Clients Need a New App to See My Branding? (Coach)

Fix issues where clients cannot see your custom brand colours or logo in the FITR Client App.

Clients Can't See My Brand Colours in the App (Coach)

Why FITR asks for separate colours for light and dark app modes, so your branding looks correct regardless of which mode your client uses.

Why Do I Need Different Colours for Light and Dark App Modes? (Coach)

Your custom domain stays reserved while you are on a paid plan; if you downgrade to the free plan it is released and can be claimed by another coach.

Will I Lose My Custom Domain If I Downgrade and Come Back? (Coach)

Why FITR prompts you to set a custom URL during customisation, and branded links show your custom design; standard links continue to work without branding.

Why Is It Asking Me to Set Up a Custom URL? (Coach)

Why a custom URL is showing as unavailable on FITR - another coach is already using it, and FITR cannot reassign it.

My Custom URL Is Not Available (Coach)

Custom URL

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