No - clients do not need to download a different app to see your branding. Your logo and colours appear automatically inside the existing FITR Client App once they are subscribed to one of your programs.
📋 When to use this
A client is asking whether they need to get a new app to see your branding
You want to understand how custom branding works for clients
🎨 How branding works for clients
Clients download the standard FITR Client App from the App Store or Google Play
Once logged in and subscribed to your program, your brand colours appear automatically
When a client logs in, they will be offered the option to swap the FITR app icon for your logo. They can also do this later in their app settings
If a client follows multiple coaches, branding switches based on whichever program they are currently viewing
🔧 Troubleshooting and FAQs
My client updated the app but still can't see my branding
Ask them to fully close and reopen the app. See the related article below for a full troubleshooting guide.
Does the client need to be on the latest version of the app?
Yes - custom branding only works on the latest version of the FITR Client App. Ask the client to check for updates in the App Store or Google Play.
🔗 Related articles
💬 Contact Support if...
Your branding is not appearing for clients even after they have updated the app and restarted it
Please include your FITR account email and a screenshot of your Customisation settings.
Email: [email protected] | Live chat: Available within the FITR platform