If a client is having trouble signing up or accessing FITR after being invited, the most common causes are an expired invite link, a missing email, or using the wrong email address.
🔧 Steps to resolve it
1. Check the invite email
The client should check their inbox (and spam folder) for the invitation email from FITR. The invite link inside is unique to that client — they must use it to complete their registration
2. Resend the invite
If the client cannot find the invite or the link has expired, go to your Clients list, find the client (they will be showing as Pending), click their name, and select Resend invite
3. Check the email address
Confirm the invite was sent to the correct email. If the client is trying to register with a different email, the invite will not work. You may need to cancel the pending invite and send a new one to the correct address
4. Complete password setup
New clients must set a password as part of the registration flow. If they skipped this step, ask them to use Forgot Password on the login screen to set one
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💬 Contact Support if...
The client still cannot register after resending the invite and trying the steps above
Please include your FITR account email and the client's email address.
Email: [email protected] | Live chat: Available within the FITR platform