You can change the start date of a program that has not yet started or reschedule a Fixed Length or Session 1 Day 1 program you are already on. This is done via the web browser, not the mobile app.
📋 When to use this
You set a future start date when signing up but now want to change it
You want to move your Fixed Length program to a new start date
⚠️ Before you start
This applies to Fixed Length and Session 1 Day 1 programs only — Group Rolling Calendar programs do not have a start date
Must be done via web browser at app.fitr.training
🖥 How to change your start date
Log in at app.fitr.training
Go to your profile menu and select Billing
Open My Purchases
Find the program and click the ... menu
Select Start Program or Reschedule
Choose your new start date and confirm
🔧 Troubleshooting and FAQs
I cannot see a Reschedule or Start Program option
The option only appears for Fixed Length and Session 1 Day 1 programs. If you are on a Group Rolling Calendar program, your training starts from the current date automatically and cannot be rescheduled.
I have finished the program and want to restart it from Day 1
Go to My Purchases, find the completed program, and select Reuse. This lets you pick a fresh start date and run through the program again.
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💬 Contact Support if...
The option is not appearing and you have confirmed the program type is Fixed Length or Session 1 Day 1
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform