You can pre-sell Group Rolling Calendar and Session 1 Day 1 programs before they launch. Clients can sign up and register ahead of time but will not be charged until the launch date you set.
📋 When to use this
You want to build a waitlist or sell early access before a program goes live
You want all clients to start on the same date and pay at the same time
You are launching a new group program and want to generate sign-ups in advance
⚠️ Before you start
Launch dates are only available for Group Rolling Calendar and Session 1 Day 1 program types
Fixed Length programs do not support launch dates
Once a client has signed up, the launch date cannot be changed
If you add a free trial period to a program with a launch date, the trial only applies to sign-ups that happen after the launch date
🖥 How to set a launch date
Go to Programs and create a new Group Rolling Calendar or Session 1 Day 1 program
In the program creation wizard, look for the Launch Date option
Set the date you want all clients to be charged and start training
Complete the rest of your program setup and publish
⚙️ How it works once published
Clients who sign up before the launch date will not be charged immediately - they sit in a Scheduled tab in your program area
On the launch date, all scheduled clients are charged at the same time and move to the Active tab
After the launch date, new sign-ups are charged immediately as normal
🔧 Troubleshooting and FAQs
I need to change the launch date but clients have already signed up
Once a client has signed up to a program with a launch date, the date is locked and cannot be changed. Contact FITR Support if you need to discuss options.
A pre-registered client was charged before the launch date
This should not happen. Contact FITR Support immediately with the client's email and payment details.
🔗 Related articles
💬 Contact Support if...
Clients were charged before the launch date
You need to adjust a launch date after clients have already registered
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform