You can move a client to a different point in their program directly from your coach dashboard. This is most commonly used when a client has taken a break and needs to be set back to the right week, or when they have progressed ahead of where they should be.
📋 When to use this
A client has taken time off and needs to be moved back to the correct week and day
A client has accidentally moved to the wrong point in the program
You want to align a client's position to match the rest of a group
A 1-2-1 client needs their calendar dates adjusted
⚠️ Before you start
For Session 1 Day 1 programs, you can move a client to any week and day in the program
For 1-2-1 programs, rescheduling works differently — you can move sessions directly on the client's calendar
Rescheduling is not available on Fixed Length or Group Rolling Calendar programs — clients on GRC always follow the current calendar date, and Fixed Length clients manage their own start dates
If you clear future programming when rescheduling, any performance notes on those future days will be permanently deleted
🖥 How to reschedule a client on a Session 1 Day 1 program
Go to your Session 1 Day 1 program
Find the client in the Active clients tab
Click the Reschedule icon next to their name
Enter the Week and Day number you want to move them to
Choose whether to clear future programming — do this if moving a client back and you do not want them to retain access to content ahead of their new position
Click Confirm
🔧 Troubleshooting and FAQs
I moved the client to the wrong week by accident
Reschedule them again to the correct week. If you also cleared future programming during the first reschedule, that content cannot be recovered, and you will need to re-add it.
The client cannot see the new training after rescheduling
Session 1 Day 1 programs sync once per day, just after midnight. The client may need to wait until the next day's refresh. Ask them to close and reopen the app, and if it still does not update, the sync should complete overnight.
Can I reschedule a client on a Fixed Length program?
Not in the same way. Fixed Length clients set their own start date and can reschedule themselves. You cannot directly move their position, but you can guide them to do it themselves from their program settings.
🔗 Related articles
💬 Contact Support if...
The Reschedule option is not appearing for a client on a Session 1 Day 1 program
A client's training has not updated correctly more than 24 hours after rescheduling
Please include your FITR account email, the client's email, and the program name.
Email: [email protected] | Live chat: Available within the FITR platform