All training delivered to a client through FITR stays in their account forever, even after a subscription ends, a program finishes, or a coach pauses their account. Clients never lose access to programming they've received.
📋 When to use this
A client's subscription has ended and they're asking if they can still see their old training
You've finished a fixed length program and want to understand historical access
You're considering pausing or cancelling your coach account and want to know the impact on clients
✅ What clients can always access
All past sessions — every workout delivered while they were subscribed stays on their calendar
Performance notes and results — everything they logged is saved permanently to their account
Personal Records — PRs are account-level, not program-level, so they're always accessible
Fixed length programs — clients retain full access to download and reuse these even after the program period ends
⚠️ One exception
If a coach permanently deletes their FITR coach account, the programming they created will no longer be accessible to clients. This is the only scenario where past training history is removed.
🔧 Troubleshooting & FAQs
My client says they can't see their old training
Cause: They may be viewing the wrong date on their calendar, or logged into a different account.
Fix: Ask them to scroll back on their calendar, or use the Workout History search in the app to find past sessions.
A client's fixed length program has disappeared from their app
Cause: The program may be in their archived or past programs view.
Fix: Ask the client to check My Programs > Past in their account.
🔗 Related articles
💬 Contact Support if…
A client's past programming has vanished and you haven't deleted your account
A client is reporting missing history after a subscription cancellation
Please include your FITR account email, the client's email, and the program name.
Email: [email protected] | Live chat: Available within the FITR platform