You can block new sign-ups to any program without deleting or archiving it. The program stays live and visible on your storefront, but new clients cannot subscribe or download until you re-enable it.
📋 When to use this
You have reached your client capacity and want to pause new sign-ups temporarily
You are preparing a program update and want to prevent new clients joining mid-change
You want to keep a program visible on your storefront but make it invitation-only
🖥 How to block new downloads or subscriptions
Method 1 - from the programs list:
Go to your Programs list
Click the ... more menu next to the program name
Select Block new downloads/subscriptions at the bottom of the menu
Method 2 - from program settings:
Open the program and go to its Settings page
Toggle off new downloads or subscriptions from there
When blocked, any client trying to access the program will see a message that it is currently unavailable.
To re-enable sign-ups, simply follow the same steps and toggle it back on.
🔧 Troubleshooting and FAQs
Existing clients are seeing the program as unavailable
Blocking new downloads only affects new sign-ups. Existing active clients should not be affected. If existing clients cannot access the program, contact FITR Support.
🔗 Related articles
💬 Contact Support if...
Existing clients have lost access after you blocked new sign-ups
You cannot find the block option in the program menu
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform