If a client cannot see training you have added or updated, the reason usually comes down to the program type. Different program types update on different schedules.
📋 When to use this
A client says they cannot see new training you have added
You have updated a program but the changes are not appearing for clients
A client says their calendar looks different from what you have built
⚙️ How updates work by program type
🔄 Real-time updates
These program types update immediately for all clients:
1-2-1 programs
Fixed Length programs
Group Rolling Calendar programs
If a client on one of these program types cannot see an update, the issue is likely something else - see the troubleshooting section below.
🕛 Daily updates
Session 1 Day 1 programs only update for clients once per day, just after midnight in the coach's time zone. If you add or edit training today, the client will not see it until the next day's refresh.
Keep at least 7 days of training ahead of your furthest-along client at all times to avoid gaps in the calendar.
🔧 Troubleshooting and FAQs
My client is on a 1-2-1 or Fixed Length program but still cannot see the training
Cause 1: The client may be on the wrong program visibility setting. Check how far ahead clients can see training in your program settings.
Cause 2: The client may be in a free trial - they can only see training up to the end of their trial period.
Fix: Share this article with the client: I can't see my training program.
I added training to a Session 1 Day 1 program and the client cannot see it yet
This is expected behaviour. The client will see the update after midnight in your time zone. No action needed.
🔗 Related articles
💬 Contact Support if...
A client on a real-time program type still cannot see training after 24 hours and the visibility settings are correct
Please include your FITR account email, the client's email, the program name, and the program type.
Email: [email protected] | Live chat: Available within the FITR platform