If a payment has failed on your FITR account, you can retry it yourself directly from your Billing section - no need to contact support first.
📋 When to use this
You have received a notification that a payment has failed
You can see a warning message on your account about a missed payment
You want to retry a payment before your access to a program is cancelled
⚠️ Before you start
You have 7 days from the failed payment to retry before your subscription is cancelled
Make sure your card details are up to date before retrying
🖥 Desktop - how to retry a missed payment
Log in at app.fitr.training
You should see a warning banner at the top of the screen - click it to go directly to the payment page
Alternatively, go to your profile and select Billing > My Purchases
Find the program with the failed payment and click the ... menu
Select Retry Payment and follow the prompts
🔧 Troubleshooting and FAQs
The retry failed again
Cause: Your card may have been declined by your bank.
Fix: Update your payment method first - go to Billing > Payment Method - then retry the payment.
I can't see the Retry Payment option
Cause: The 7-day window may have passed and your subscription may have already been cancelled.
Fix: Go to My Programs > Past and select Resume Subscription to resubscribe.
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💬 Contact Support if...
You have retried the payment but it continues to fail and you cannot identify the cause
You believe you were charged but your subscription still shows as cancelled
Please include your FITR account email, the program name, and a screenshot of the error if shown.
Email: [email protected] | Live chat: Available within the FITR platform