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Can a Client Keep Restarting Their Free Trial? (Coach)

Whether a client can repeatedly cancel and restart a free trial on FITR - they cannot. Each client only gets the trial once per program.

Updated yesterday

No. FITR remembers when a client has previously had a free trial on a program. If they cancel and try to resubscribe, the trial will not be offered again, and they will be taken straight to the paid subscription flow.


πŸ’¬ Contact Support if...

  • A client is being offered a trial they have already used

Please include your FITR account email and the client's email.

Email: [email protected] | Live chat: Available within the FITR platform

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