When a new client is ready to sign up, the last thing you want is a platform getting in the way. Auto Upgrade means that never happens. When a new client pushes you past your current level cap, FITR moves you to the next level automatically. Your client signs up. Your business keeps moving.
🔼 What is Auto Upgrade?
Auto Upgrade is a feature built into every paid FITR account. When your active client count exceeds your current level cap, FITR detects this and moves you to the next level instantly - no manual action needed, no blocked signups, no admin.
It is enabled by default on all paid accounts from 6th May 2026.
Every level has every feature. Auto Upgrade moves you up because your client count grew - not to unlock features. Every paid FITR level includes every FITR feature. You already have the full platform.
⚙️ How it works
Here is a real example of what Auto Upgrade does in practice.
You are on Band 2 with 10 active clients - at your current level cap. A new client clicks their signup link while you are offline. Without Auto Upgrade, that client would see an error and not be able to join. The coach would only find out later, and the client may not come back, costing you revenue.
With Auto Upgrade on, FITR detects that the new signup would push the coach past their Band 2 cap. The coach is moved to Band 3 instantly. The client signs up without any interruption. The coach receives a notification confirming the level change.
The sale is captured. No one had to do anything.
Auto Upgrade moves one level at a time. It will not jump you from Band 2 to Band 5 in one step. Each level is reached sequentially as your client count crosses each threshold.
💰 How billing works when you level up
When Auto Upgrade moves you to a new level, the level change takes effect immediately. Your new client cap applies from that moment.
The new level pricing kicks in from your next billing cycle, not from the day of the upgrade. You will not be charged retroactively for days already passed in your current billing period.
You will receive an email notification at the moment the upgrade happens, showing your new level, your new client cap, and when the new pricing takes effect.
Existing coaches note: if you were on FITR before 6th May 2026, your grandfathered pricing applies to your current level. An Auto Upgrade is a level change, so the new pricing for that new level will apply from your next billing cycle. See FITR pricing: Overview for full details on pricing protection.
🎛️ How to turn Auto Upgrade off (or back on)
Auto Upgrade is fully in your control. You can disable it at any time and re-enable it whenever you want.
To turn Auto Upgrade off:
Go to Settings in the left-hand navigation
Select the Subscription tab
Find the Auto Upgrade toggle
Click the toggle to disable it
Confirm by selecting Disable Auto Upgrade
To turn it back on, follow the same steps and toggle it back to enabled.
ℹ️ What happens when Auto Upgrade is off
With Auto Upgrade disabled, your account returns to manual mode. When you reach your current level cap, new client signups will be blocked until you upgrade manually.
You will receive in-app notifications and email prompts as you approach and reach your cap, so you can upgrade on your own terms before new signups are affected.
To upgrade manually, go to Settings → Subscription → Manage My Plan and select your next level.
💬 Contact Support if...
You were Auto Upgraded and believe it triggered incorrectly
A test client caused an Auto Upgrade you did not intend
You have a question about how Auto Upgrade affected your billing
Email: [email protected] | Live chat: Available within the FITR platform