Adding a free trial to your subscription program lets new clients experience your content before committing to a paid subscription. FITR handles the billing automatically once the trial period ends.
📋 When to use this
You want to offer new clients a try-before-you-buy experience
You are setting up a new subscription program and want to include a trial period
⚠️ Before you start
Free trials are only available on subscription-based programs - they cannot be applied to Fixed Length programs
You must be connected to Stripe before you can enable trials
If you use a trial alongside a launch date, trials only apply to clients who sign up after the launch date
🖥 How to set up a free trial
When setting your program price, look for the trial option at the bottom of the pricing pop-up
Select your preferred trial duration from the available options
Click Set Price - the trial period will now be shown on your program's summary page
Complete the remaining steps to publish your program
⚙️ How trials work for clients
Clients can cancel during the trial and will not be charged
If they do not cancel, they are automatically moved onto a paying subscription when the trial ends
The first charge covers a full billing period - it does not pro-rate the trial
Clients on trial cannot see training beyond their remaining trial days - full access begins when their first payment goes through
📊 Tracking trial clients
You can see who is currently on trial and how many days they have left:
In the client listing of each program
In the main Clients list using the In-Trial filter
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💬 Contact Support if...
You cannot apply a trial to your subscription program despite following the steps
A client has been billed before their trial period ended
Please include your FITR account email and the program name.
Email: [email protected] | Live chat: Available within the FITR platform