2. When to use this
You’re a coach starting out on FITR
You’re unsure how payouts work or what Stripe is used for
You want to sell programs and receive payments directly
3. Before you start
You must have a FITR coach account
You’ll need access to the email you use for Stripe setup
If you’re part of a business or team, check who will be responsible for financial setup
4. Do I need my own Stripe account?
Yes - if you are a coach and plan to receive payments directly from clients, you will need your own Stripe account.
Stripe is the payment processor that enables FITR to securely handle payments and payouts. Without your own Stripe account, FITR cannot send payouts for your program sales.
Here’s how it works:
Coaches
You must connect a Stripe account to receive payouts.
Stripe handles tax calculation (where required), currency conversion, and secure payout transfers.
If you don’t connect Stripe, you will not receive coach payouts from FITR.
Clients
You do not need a Stripe account to join FITR programs.
Clients pay via Stripe during checkout, but a personal Stripe account is not required.
5. How to set up your Stripe account (Coach)
Log in to FITR and go to Settings > Stripe.
Click Connect Stripe account.
Follow the verification steps. Stripe will ask for your business and payout details.
Once complete, Stripe will be linked and ready to receive payments.
Note: Coaches with accounts created on or after 1 February 2022 will manage payouts directly through Stripe; FITR cannot update bank or tax details for these accounts.
6. Related articles
7. Contact Support if…
You’re unsure whether your Stripe account is properly linked
You can’t complete the Stripe setup
You’re not receiving payouts even after connecting Stripe
When contacting support, please include:
The email linked to your FITR coach account
Any error messages you’re seeing during setup
Screenshots of the Stripe connection page