If training content is missing from the FITR app, the cause is almost always one of a few things: the app needs refreshing, the 7-day visibility window has been used up, or content has not yet been added to the calendar.
🔧 Steps to fix it
1. Refresh the app
Hard close the FITR app and reopen it. This forces a sync and resolves most display issues. Also check for app updates in the App Store or Google Play.
2. Log out and back in
If refreshing does not work, log out of your FITR account and log back in to refresh your session data.
3. Check the advance visibility setting (coaches)
Coaches control how far ahead clients can see training. If this is set to 7 or 14 days, clients will not see workouts beyond that window. Extend the visibility period in your program settings.
4. Check for S1D1 rescheduling (coaches)
Session 1 Day 1 programs show only 7 days ahead. If a client has rescheduled forward repeatedly, they may have exhausted their window. Ask them to reschedule back to their actual current day. See: S1D1 rescheduling rules.
5. Confirm content is scheduled (coaches)
Check that training has actually been added to the calendar for the days in question. "Needs Training" status means a client has fewer than 3 sessions scheduled in their visible 7-day window — add more content to clear it.
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💬 Contact Support if...
Content is still missing after trying all of the above
Please include your FITR account email, the program name, and details of what is missing.
Email: [email protected] | Live chat: Available within the FITR platform