If workouts are not appearing for you or your clients, the cause is almost always related to advance visibility settings, rescheduling behaviour on Session 1 Day 1 programs, or a content update that has not synced yet.
🔧 Most common causes and fixes
Advance visibility period is too short
FITR lets you control how many days ahead clients can see their training. If this is set to 14 days, clients will not see sessions beyond that window. Go to your program settings and extend the advance visibility period.
Session 1 Day 1 — client rescheduled to the limit
S1D1 programs show a 7-day rolling window. If a client reschedules forwards too many times, they reach the edge of their window and only see one day. Ask the client to reschedule back to their actual current day. See: S1D1 rescheduling rules.
New content not appearing yet on S1D1
Content added to an S1D1 program by a coach does not update for clients immediately — it appears after the overnight system update in the coach's local timezone. If you added content recently, wait until the following morning.
App not syncing
Hard close the FITR app and reopen it. This forces a fresh sync and usually resolves display issues.
Some clients see workouts, others don't
This is almost always caused by individual clients rescheduling. Each client's visibility window is based on their own schedule position. You can reset all clients to a standard 7-day visibility window from your program settings.
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💬 Contact Support if...
Workouts are missing and none of the causes above apply
Please include your FITR account email, the program name, and the client's email if client-specific.
Email: [email protected] | Live chat: Available within the FITR platform