Summary
Stop a client from accessing a program immediately by cancelling their subscription. This removes the program from their calendar and optionally allows you to issue a refund.
When to use this
A client requests immediate program cancellation
You need to revoke access due to billing or compliance issues
Before you start
You must be a coach with admin access to the client’s program
The client must be subscribed to the program you want to block
Step-by-step instructions
Desktop
Navigate to your Programs tab.
Click More on the relevant program and select the Clients tab.
Locate the client whose access you want to stop.
Click More next to their name and select Cancel Subscription.
Optionally, choose to issue a refund during cancellation.
The program will no longer appear in the client’s calendar from the next day.
⚠️ Note: These are the steps for a Fixed Length program: Remove a Client from a Fixed Length Program
Troubleshooting & FAQs
Problem: Cancel Subscription button not visible → Cause: Client not subscribed → Fix: Confirm the client is enrolled in the program
Problem: Program still appears in client calendar → Cause: Changes take effect from the next day → Fix: Wait 24 hours or refresh client app
Related articles
Contact Support if…
You cannot cancel a client’s subscription despite following the steps
The program continues appearing in the client’s calendar after 24 hours
Contact methods:
Live chat
Email: [email protected]