Summary
This article explains whether clients can access training sessions or programming that were scheduled before they subscribed to a program.
When to use this
A client has recently joined a program and cannot see earlier workouts
You want to understand how program visibility works when clients join mid-cycle
You need to explain to clients why past sessions are not visible
How historic training works
When a client joins a program, they will only see training from the date they subscribed onward.
Clients cannot access training that was scheduled before their subscription date.
Any training or programming delivered while the client is subscribed will remain accessible in their account.
For example:
In a Fixed-Length program, clients will only see the remaining sessions from the day they join.
In daily or ongoing programming, clients will see workouts from the moment their subscription becomes active.
Key points
Clients cannot retroactively access past sessions that occurred before they joined.
All programming delivered during the client’s subscription remains available to them.
This applies to both individual workouts and full programs.
Contact Support if…
A client cannot see sessions that should be available after subscribing
You believe a workout is missing from a client’s calendar
You need help understanding how program visibility works
When contacting support, please include:
The email address linked to your FITR account
The program name
The client’s email address
You can contact the FITR Support Team via:
Email: [email protected]
Live Chat: Available within the FITR platform.