You can update the payment method on your FITR coaching account at any time through Settings. Note that you cannot delete your only payment method while an active subscription is running - you need to add the new card first, then remove the old one.
📋 When to use this
Your card has expired and payments are failing
You want to switch to a different card or payment method
You have received a failed payment notification from FITR
🖥 Step-by-step instructions
Click your profile icon in the bottom-left of your coach dashboard and select Settings
Click the Billing tab
Select Add payment method and enter your new card details
Once the new card is saved, click the bin icon next to the old card to remove it
🔧 Troubleshooting and FAQs
I can't delete my existing card
Cause: You cannot remove the only payment method on an active subscription.
Fix: Add your new card first, then delete the old one.
My new card was added but I'm still being charged on the old one
Cause: The old card may still be set as the default.
Fix: Delete the old card after adding the new one to ensure only the new card is on the account.
🔗 Related articles
💬 Contact Support if...
You cannot add a new card and payments are failing
You have been charged on a card you already deleted
Please include your FITR account email and a screenshot of your Billing settings.
Email: [email protected] | Live chat: Available within the FITR platform