There are three ways to contact FITR Support; live chat inside the platform, email, and the Help Centre. Live chat is the fastest for urgent issues.
💬 Live chat
Available directly inside the FITR platform. Click the chat icon in the bottom-right corner of any page in your coach or client dashboard. Live chat is monitored during business hours and is the quickest way to get a response.
Send your query to [email protected]. Include your FITR account email and as much detail as possible with screenshots, error messages, and the name of the program or feature involved will speed up resolution.
📚 Help Centre
Browse the FITR Help Centre at support.coachwithfitr.com for step-by-step guides on every feature. The Help Centre is also searchable directly from the chat widget inside FITR.
🔧 What to include when contacting support
Your FITR account email address
A clear description of the issue
Any error messages you are seeing (exact wording or screenshot)
The program name and client email if the issue is client-specific
Your device type and browser or app version
💬 Contact Support
Email: [email protected] | Live chat: Available within the FITR platform