Summary
This article explains whether you can connect an existing Stripe account to FITR and how the Stripe connection process works.
When to use this
You already have a Stripe account and want to connect it to FITR
You are unsure why a new Stripe account appears to have been created during setup
You want to understand how multiple Stripe accounts under one login work
Before you start
You must have a FITR coach account
You will need to connect Stripe in order to receive payments for programs
Ensure you have access to your Stripe login credentials
How the Stripe connection works
Currently, it is not possible to directly connect an existing Stripe account you already own to FITR.
When you connect Stripe through FITR:
Go to Settings in your FITR coach dashboard.
Navigate to the Stripe section.
Follow the prompts to connect your Stripe account.
If you enter login details linked to an existing Stripe account, Stripe will create a new Stripe account under the same login credentials.
This means you can still manage multiple Stripe accounts using a single Stripe login.
Managing multiple Stripe accounts
Once logged into your Stripe dashboard:
Use the account switcher in the top left corner of Stripe
This allows you to toggle between the different Stripe accounts connected to your login
It will clearly show which Stripe account is connected to FITR
This setup works similarly to managing multiple coaching accounts under the same credentials.
Troubleshooting & FAQs
Problem: I expected my existing Stripe account to connect directly
Cause: FITR creates a new Stripe account during the connection process
Fix: Use the Stripe account switcher to manage all accounts under one login
Problem: I cannot see the Stripe account connected to FITR
Cause: You may be logged into a different Stripe profile
Fix: Use the account switcher in Stripe to locate the correct account
Contact Support if…
You cannot connect Stripe to your FITR account
You cannot locate the Stripe account connected to FITR
You experience issues receiving payouts
When contacting support, please include:
The email address linked to your FITR account
A screenshot of the Stripe connection page (if applicable)
You can contact the FITR Support Team via:
Email: [email protected]
Live Chat: Available through the FITR platform.