You can upgrade or downgrade your FITR plan at any time from your account settings. Here is how each works.
🖥 How to upgrade
Click Upgrade from an in-app banner or go to your Subscription / Billing tab
Select the client band you want to move to
Complete checkout
Upgrades take effect immediately. Pro-rata billing applies for the remainder of your current billing period.
🖥 How to downgrade
Reduce your active client count to fit within the lower band
Go to Manage My Plan and initiate the downgrade
Downgrades take effect at your next billing date. If you still have too many active clients when the downgrade is due, it will not go through — you will receive a notification to adjust your client count first.
⚠️ What you lose when downgrading to the Free Plan
Moving from PRO to Free removes access to: Zapier, Supersets, the Custom App bolt-on, multiple coach notes, and unlimited downloads. These features are unavailable on the Free Plan.
🔗 Related articles
💬 Contact Support if...
Your upgrade or downgrade did not process correctly
Please include your FITR account email.
Email: [email protected] | Live chat: Available within the FITR platform